Care.com

Anne K 

on BBB

a year ago

Care.com is the worst company to deal with! That is if you can get ahold of them. They took our payment then wouldnt release it to our care person. We tried to have them cancel the payment so we could directly pay our care person but they wouldnt do that either. The payment just sat there So we paid our caregiver directly, closed our care.com account and they never did anything with that payment! It made no sense! Their customer service was terrible. 

Cynthia B 

on BBB

a year ago

I have been ripped off. They automatically signed me up for premium. I asked them to cancel and they continued to bill my credit card. They say I dont qualify for a refund. Then who does???? I have reported them to my credit card company. I will sing from the highest mountain that these people are thieves. They are difficult to get a hold of and very hard to communicate with. They also will not cancel your account. Seems they think you are theirs for life. I want nothing associated with care.com except my money back. 

Laura T 

on BBB

a year ago

The house and pet sitter was hardly here. Very dissatisfied. In error I gave ************ a good review , until I heard from several neighbors that she stopped by, but never stayed the night as agreed upon when we hired her! 

Priya T 

on BBB

a year ago

Absolutely awful. While I appreciate the service, I am appalled at the fact I left a review for someone I hired stating that she stole from my child ($400) and the multiple concerns I had and the review was not posted. When I sent the concern to care.com I also never received feedback. I cannot believe it.. I'm literally left speechless.. 

Dawna S 

on BBB

a year ago

I paid for the trial period as I thought I would need care for my mom after surgery. However, I didn't end up needing it. I viewed my credit card charges online and noticed a 3-month bill from care.com that was pending. I immediately called them and asked that they remove the credit card they had on file and cancel the service. They told me they could not remove the pending charge as I had to cancel before it was sent to my credit card. I asked for a supervisor and was told that one would reach out. I received an email sayin... read more

Meg B 

on BBB

a year ago

I found a caregiver for my elderly mother-in-law through Care.com. She did take good care of her, but she was unreliable. She cancelled twice for what may have been legitimate reasons, but then didnt show up at all after that and couldnt be reached. I submitted a fair review stating both the positive and negative information, and Care.com never posted it. When I contacted them, they claimed it was a problem with their website that was being addressed, but the review was never posted! So if you see only 5 star reviews, its be... read more

Gina C 

on BBB

a year ago

Basic (unpaid) membership is essentially useless, since you are unable to contact any of the caregivers listed, but this is not up-front information, and paid membership is very expensive. Even with the paid membership, navigating the site to do simple tasks is cumbersome, frequently funneling you into the long, modular of posting a job instead of allowing you to directly navigate to simple features. Generally the site is difficult to use and is cagey and obfuscating about finding basic information in favor of an uncluttered... read more

Felicia T 

on BBB

a year ago

I canceled my membership after two days of using it and I was charged for an entire year. $239.40! When I signed up it said month to month and you could cancel at anytime. Im unable to find any resources online to chat with anyone. Horrible experience. 

Christina S 

on BBB

a year ago

Expensive and cumbersome payment process. Premium subscription doesn't seem to really get you anything. The sitters I did use through care.com were all good, except for the first one where, during the peak of the covid pandemic, I found out that she wasn't vaccinated when she arrived at my house. Thankfully, she was professional and wore a mask as requested.