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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My account has been inactive for over a year, yet I was charged a membership renewal fee this morning. I immediately contacted them within 1hr of being charged and asked why I was charged a membership fee when my account has been closed for the past year. I was told closing the account doesn't end your subscription. I find this odd considering if a member has deactivated their account before the next billing period, such as I did, then there is no longer an active account for the company to be providing services to. At that ... read more
Business response:
Hi *******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at ****************************************************; or through ******** messenger. Please include Reference Number REV-****** when you message.
False advertisement on cost. The annual membership says "12/mo" and the payment link leads you to enter your card information with a minimized drop down menu that is easy to miss. They proceed to charge you >$150. Ridiculous.
Business response:
We appreciate your feedback. Please be assured we'll be sure to share your feedback with our management team. I'm sorry to hear you feel the displayed cost is misleading. It is meant to show the deeply discounted rate of the annual membership when compared to our monthly membership, but allCare.comsubscriptions are paid in full upfront. I sincerely apologize for any inconvenience. If you would like to discuss this with us, we would be happy to help. Just click on the Contact Us button at the bottom of the article, click on**... read more
They denied me a refund on an auto-renewal. I didn't use their services and was unaware I had a subscription. However, denying a refund the day after a renewal is paid is bad business. Additionally, they do not email you to remind you that a renewal date is coming. THIS IS BAD BUSINESS. Use other nanny/babysitting sites. Care.com does not care at all.They mention during purchase that it auto-renews, but they don't send emails reminding people. They purposely set it up this way to profit off of people forgetting. This is bad ... read more
Business response:
I'm so sorry you were not aware that our memberships auto renew until cancelled. This is included the upgrade page, billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at **************** for Families, Caregivers & Partners or on FB messenger. Please include Ref# REV ****** when you message.
Unfortunately, this service and platform are very disfunctional. It's complicated, antiquated, and so very user unfriendly! Often times days and times are not accurate only because of this cumbersome platform. I went for an interview yesterday and it was hard on both of us, because the lady hiring the caretaker needed days and times that were not posted accurately, and the actual days/times she needed did not work for me. So it was an uncomfortable meeting for both us. She tries to keep her profile updated, but the platform ... read more
Business response:
Hi *****, thank you so much for your feedback and I am very sorry for your frustration. Please be assured I am forwarding your feedback to our management team for review, as we take member input very seriously. In case it is helpful to your search, here is a link to a useful article in our ************ about setting up your profile to get the most attention:******************************************************************************************************************. Additionally, we'd be happy to try to assist you with ... read more
Should have read the reviews first - as far as I can tell it is impossible to cancel the subscription! The website tells me to use the app, and the app is totally dysfunctional. Total scam!
Business response:
I'm so sorryto hear that you were not aware that our memberships auto renew until cancelled. This informationis includedon everyupgrade page, as well as ourbilling confirmation and Terms of Use.. Please be assured that members can always cancel through their account or by reaching out to our *********** team at any time. Premium members can always live chat with us through the Contact Us button found at******************************************************* well as reach out to us via our phone number listed on their credit ... read more
I had hoped to find reliable childcare through care.com but really just found frustration. I would post a request and send messages directly to the providers recommended to me. In all but one instance, I never received a response. Not even a "no, thank you" or "I'm not available". Just nothing. I made sure I was offering a competitive rate and tried to be very detailed (without violating the ambiguous care.com policies) in my requests. So my conclusion is that people who sign up and go through the background process to be pr... read more
Business response:
Thank you so much for your feedback, ****. Have you tried posting a job? Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our *********** article about posting jobs here*****************************************************************************. Wed also be happy to help. Just click on the Contact Us button at the bottom of the article, click on***********************************************, or reac... read more
Care.com is fraudulent. When I purchased my premium subscription for $10 a month, paid 6 months in advance, I assumed that I would be able to communicate freely with my prospective client. After speaking over care.com with the client, any email address, home address and phone number was blocked from my view and the client's view so that we could not work together. When I called to let them know they sent me to technical support. Eventually they finally admitted the truth. There is not a technical issue the information is bei... read more
Business response:
Thank you so much for your feedback and we apologize for any frustration. To promote safe hiring, we encourage our members to communicate onsite as much as possible, so we keep contact information private in the initial messaging. It will be visible in any follow-up messages with the family, so when members are comfortable moving offline, they can simply resend their information then. Please visit our ************* at********************************************************* more information about our Safety practices. Additi... read more
Ive used this website for at least 5 years to find my own private clients.Im a caregiver and I have had 5 star ratings/reviews on care from a minimum of 12 families that I worked through the years that I got connected through that site.At least half of the adds up seem like fake bot adds I definitely noticed this through the years and that seemed a bit funny to me.This part right here Im pretty sure is illegal.I think they post many of their own adds to attract members but its not as busy as it seems so yes I think they are ... read more
Business response:
Hi ******, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the families on our site are real and we've had many happy members make great connections using our service. If you would like to discuss your concerns further, please reach out to us through our contact us link at *********************************************** or via ******** messenger. Please include Reference Number REV-****** in your response.
Do not give them your credit card information! I signed up for one month and they kept my credit card information and continued to bill me until I caught it. Mind you, I never used their service as my mother in-law passed away. They have no contact information available once you remove your cc from their site. I had to cancel my credit card completely with my bank.
Business response:
Hello, I'm so sorryto hear that you were not aware that our memberships auto renew until cancelled. This informationis includedon everyupgrade page, as well as ourbilling confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at******************************************************************** Facebookmessenger. Please includeReference Number ******************** you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 807 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.