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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was locked out of my care.com account with no explanation literally ten minutes after I signed up for the premium service in order to message sitters. I contacted customer service to get a refund and an explanation, because what sane person wants to pay $30 to use a platform for all of ten minutes and then be kicked out against their will? I was told there was nothing to be done about a refund, which is absolutely stupid. The customer service rep explained that my account was locked for attempting to change my first name (... read more
Unreliable. Poor customer service. Report issues to **********************. No response. Will never do business with this company again.
I've used this service twice to find childcare for my kids. I was able to find care both times, but after trying to cancel my subscription I was continually charged for services. The first time I was billed one extra payment 6 month later. This time to make sure that didn't happen again I completely cancelled my account. I'm still being charged every 6 months. Don't be fooled by the "contact us" link. The phone number goes to a recording that leads you back to the website and the email link never replys.I'm now having to go ... read more
In December 2023, I encountered a confusing situation with the subscription rates. They were displayed in a manner that suggested they were prorated monthly, leading me to believe I was signing up for a monthly plan. This misunderstanding led to my accidental enrollment in an annual plan. Upon contacting customer support for a resolution, I was informed that the plan was strictly non-refundable. This experience was further compounded by the lack of available caregivers on the platform, which suggests that such misunderstandi... read more
Zero stars. This company steals from you. Never used their services once and was just charged $155 a year later after signing up
BE WARNED!! Their customer service is HORIBLLEEEEEEE. Like talking to a wall, you get no where and the are absolutely NOOOOO help at all!!!!? I have been waiting a MONTH for a reimbursement from them. I cant even tell you how many times Ive called. I was told 2 weeks ago it would be done in 2 days. Shocker! It wasnt. They say they escalated it and a supervisor would be calling me back.. they have said this everyday for 2 weeks now and had a supervisor called me back? Nope!! Absolutely insane. I have never ever dealt with wor... read more
This company is nothing but thieves and scum. They keep billing my account even though they cancelled my membership for no reasoning and locked me out. They like to bill your card without access to any services rendered. I will be pursuing legal action.
This company is a total scam! I wish I had read reviews before signing up for their service! Unknown to me, they signed me up for an automatically renewing membership. I used their service once and was fine paying for the one year I signed up for, but I didnt know I was going to be charged for another year of service and only figured it out when I saw a big charge on my credit card. They didn't notify me of the upcoming renewal to give a chance to cancel...what c*** customer service! I noticed it two days after the charge we... read more
If I could put zero stars I would! I started my business about 5 years ago on care.com and tried to restart it now. This was the biggest mistake and headache ever! This was the poorest customer service I have received. They where so quick to take my card info and authorize it to upgrade to premium but continued to tell me that I was unable to continue to setup my account on a computer I had to use a mobile phone. I could not access my account; I couldn't edit it or apply for any jobs! I was sent back to a screen on a compute... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,924 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.