This profile has been claimed by the business owner or representative.
Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not use this business! I signed up as a premium client and upon signing up I made a mistake and clicked a button for unlimited background checks. It was a real mistake, I contacted care.com to explain and after having my account reviewed, it was declined. So I was charged over $50 for something I had not used and do not plan on using. I will tell everyone that I know as well. It's ****, there are so many other options. I can not believe companies are doing business like this!
I found care.com difficult to navigate. I was having a party and wanted to hire 2-3 sitters to help watch the kids, but their parents would be on premise. I know this is a strange ask, and so I wanted to interview a few hand selected people. Care blasted a bunch of folks I was not interested in and gave the job to the first who "accepted it." I had to awkwardly cancel them. The auto renew is also a underhanded feature designed to trick customers.
I wrote a review on somebody I hired and posted it and it never showed up on her profile and so I tried to post it again and I got the message that it was already submitted but it was not visible. And she tried to contact somebody numerous times but Could never get through . Bad customer service
I recently signed up for a basic monthly membership. I was charged for a full year membership instead at $179. ******** care on chat and email were unhelpful and refused to give a refund. Im very disappointed and for this reason I will no longer be using them for my childcare needs.
I wish I'd read reviews before I signed up for care.com. I have seen other caregivers recommend care.com, and several say they were successful in finding a caregiver through the site, so that was all, I guess, I needed to sign up. I made an account, put up an ad requesting companion care for my loved one, and waited. I got several responses very quickly, only to learn that you have to pay in order to communicate with the applicants. No refunds. That was also how I learned the hourly rates of the applicants. No refunds to use... read more
Here is my review which I'm posting everywhere. @Care.com has The worst customer service and stole my $$ 2 years in a row!!In ******************************************************************************************************************************* 2023 I was charged again and re-cancelled my membership and got "confirmation the account was cancelled. Now it's **** and I was billed through PayPal and again and again requested cancellation, which was "confirmed" by chat. When I asked for direct contact because without "p... read more
Total scam. Paid $$$ without a single job. Everything is non-refundable and they AUTOMATICALLY ENROLL YOU FOR AUTO-RENEW!! ****************** is a total joke. They won't do anything to help or refund you, even with zero jobs. Stay away! I hope a competitor comes along and puts them out of business. It wouldn't be difficult.
The good news is that we found a good caregiver for my mother from care.com.The bad news ... I signed up for ONE month of their services and just discovered they have been billing $58 per month for about 5 months. We have been overcharged by over $200. I tried to contact a customer service rep about this and there is no way that I can find to speak with a live person. I tried chatting this information, but the message failed to send.
Care.com is a waste of money. There is no refund no matter what. Every care giver wanted to bring their kids. The day I signed up was the same day I wanted a refund. No one returned message because they were no longer on the app but care.com never removed the people who were no longer using care.com. It was such a big mistake. I've already canceled for next year since I can't get a refund I'm stuck with this pointless subscription.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,924 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.