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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a total scam! I wish I had read reviews before signing up for their service! Unknown to me, they signed me up for an automatically renewing membership. I used their service once and was fine paying for the one year I signed up for, but I didnt know I was going to be charged for another year of service and only figured it out when I saw a big charge on my credit card. They didn't notify me of the upcoming renewal to give a chance to cancel...what c*** customer service! I noticed it two days after the charge we... read more
If I could put zero stars I would! I started my business about 5 years ago on care.com and tried to restart it now. This was the biggest mistake and headache ever! This was the poorest customer service I have received. They where so quick to take my card info and authorize it to upgrade to premium but continued to tell me that I was unable to continue to setup my account on a computer I had to use a mobile phone. I could not access my account; I couldn't edit it or apply for any jobs! I was sent back to a screen on a compute... read more
Do not use this business! I signed up as a premium client and upon signing up I made a mistake and clicked a button for unlimited background checks. It was a real mistake, I contacted care.com to explain and after having my account reviewed, it was declined. So I was charged over $50 for something I had not used and do not plan on using. I will tell everyone that I know as well. It's ****, there are so many other options. I can not believe companies are doing business like this!
I found care.com difficult to navigate. I was having a party and wanted to hire 2-3 sitters to help watch the kids, but their parents would be on premise. I know this is a strange ask, and so I wanted to interview a few hand selected people. Care blasted a bunch of folks I was not interested in and gave the job to the first who "accepted it." I had to awkwardly cancel them. The auto renew is also a underhanded feature designed to trick customers.
I wrote a review on somebody I hired and posted it and it never showed up on her profile and so I tried to post it again and I got the message that it was already submitted but it was not visible. And she tried to contact somebody numerous times but Could never get through . Bad customer service
I recently signed up for a basic monthly membership. I was charged for a full year membership instead at $179. ******** care on chat and email were unhelpful and refused to give a refund. Im very disappointed and for this reason I will no longer be using them for my childcare needs.
I wish I'd read reviews before I signed up for care.com. I have seen other caregivers recommend care.com, and several say they were successful in finding a caregiver through the site, so that was all, I guess, I needed to sign up. I made an account, put up an ad requesting companion care for my loved one, and waited. I got several responses very quickly, only to learn that you have to pay in order to communicate with the applicants. No refunds. That was also how I learned the hourly rates of the applicants. No refunds to use... read more
Here is my review which I'm posting everywhere. @Care.com has The worst customer service and stole my $$ 2 years in a row!!In ******************************************************************************************************************************* 2023 I was charged again and re-cancelled my membership and got "confirmation the account was cancelled. Now it's **** and I was billed through PayPal and again and again requested cancellation, which was "confirmed" by chat. When I asked for direct contact because without "p... read more
Total scam. Paid $$$ without a single job. Everything is non-refundable and they AUTOMATICALLY ENROLL YOU FOR AUTO-RENEW!! ****************** is a total joke. They won't do anything to help or refund you, even with zero jobs. Stay away! I hope a competitor comes along and puts them out of business. It wouldn't be difficult.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.