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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a total scam! I wish I had read reviews before signing up for their service! Unknown to me, they signed me up for an automatically renewing membership. I used their service once and was fine paying for the one year I signed up for, but I didnt know I was going to be charged for another year of service and only figured it out when I saw a big charge on my credit card. They didn't notify me of the upcoming renewal to give a chance to cancel...what c*** customer service! I noticed it two days after the charge we... read more
Business response:
*************, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
If I could put zero stars I would! I started my business about 5 years ago on care.com and tried to restart it now. This was the biggest mistake and headache ever! This was the poorest customer service I have received. They where so quick to take my card info and authorize it to upgrade to premium but continued to tell me that I was unable to continue to setup my account on a computer I had to use a mobile phone. I could not access my account; I couldn't edit it or apply for any jobs! I was sent back to a screen on a compute... read more
Business response:
Hi *******, I'm sorry to hear that you didn't have a positive experience with the site and customer service. If you need further assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** in your message.
Do not use this business! I signed up as a premium client and upon signing up I made a mistake and clicked a button for unlimited background checks. It was a real mistake, I contacted care.com to explain and after having my account reviewed, it was declined. So I was charged over $50 for something I had not used and do not plan on using. I will tell everyone that I know as well. It's ****, there are so many other options. I can not believe companies are doing business like this!
Business response:
I'm sorry to hear that you didn't have a positive experience with choosing your subscription. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
I found care.com difficult to navigate. I was having a party and wanted to hire 2-3 sitters to help watch the kids, but their parents would be on premise. I know this is a strange ask, and so I wanted to interview a few hand selected people. Care blasted a bunch of folks I was not interested in and gave the job to the first who "accepted it." I had to awkwardly cancel them. The auto renew is also a underhanded feature designed to trick customers.
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I wrote a review on somebody I hired and posted it and it never showed up on her profile and so I tried to post it again and I got the message that it was already submitted but it was not visible. And she tried to contact somebody numerous times but Could never get through . Bad customer service
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link athelp.care.comor through ******** Messenger. Please include Reference Number REV-****** when you message.
I recently signed up for a basic monthly membership. I was charged for a full year membership instead at $179. ******** care on chat and email were unhelpful and refused to give a refund. Im very disappointed and for this reason I will no longer be using them for my childcare needs.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
I wish I'd read reviews before I signed up for care.com. I have seen other caregivers recommend care.com, and several say they were successful in finding a caregiver through the site, so that was all, I guess, I needed to sign up. I made an account, put up an ad requesting companion care for my loved one, and waited. I got several responses very quickly, only to learn that you have to pay in order to communicate with the applicants. No refunds. That was also how I learned the hourly rates of the applicants. No refunds to use... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Here is my review which I'm posting everywhere. @Care.com has The worst customer service and stole my $$ 2 years in a row!!In ******************************************************************************************************************************* 2023 I was charged again and re-cancelled my membership and got "confirmation the account was cancelled. Now it's **** and I was billed through PayPal and again and again requested cancellation, which was "confirmed" by chat. When I asked for direct contact because without "p... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Total scam. Paid $$$ without a single job. Everything is non-refundable and they AUTOMATICALLY ENROLL YOU FOR AUTO-RENEW!! ****************** is a total joke. They won't do anything to help or refund you, even with zero jobs. Stay away! I hope a competitor comes along and puts them out of business. It wouldn't be difficult.
Business response:
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our *********** team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to dis... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.