Care.com

Kathryn E 

on BBB

a year ago

They have deceptive business practices. They market themselves as a free service but after you create an account and find a caregiver, you are told out that you cant contact them unless you pay $20 per month but can cancel anytime. I therefore bought a subscription but they charge for a year up front so you cant really cancel until after a year. Worse, I thought I was clicking just a continue button but it was actually for additional services that I dont need at a cost of almost $200 and they refuse to refund. 

Michelle R 

on BBB

a year ago

Care.com is total junk and a waste of money. Not user friendly at all. I do not recommend. 

Gina M 

on BBB

a year ago

this is a horrible site-they will steal your money. you may cancel it but they keep charging you secretly even once a year $20 in Jan no invoice email or reminder do not use this company nly way to get rid of them from charging you is deleting and closng your account 

Jane C 

on BBB

a year ago

the first cleaning girl ******************* stole from me and I couldn't get a hold of Care to tell them, the second cleaning girl I have now is a gem, love her and her work. 

Judy W 

on BBB

a year ago

Went online to check out care.com to see what they had to offer. Said I had to pick a plan so I picked monthly plan. They ended up charging my credit card for $334.50 for a 1 year subscription before I even took a look at what they had to offer. I cancelled immediately after seeing what they charge my card for. Now being told by customer service that the money I was charged to take a look is non-refundable and they will cancel my subscription a year from now? Totally dishonest business, I've never heard of anything like this... read more

Anna A 

on BBB

a year ago

This site used to be super helpful for caregivers looking to find work. I've used them for the past couple of years however in recent years the company has really gone downhill and gotten pretty unethical. They used to charge nothing for a basic membership which allowed caregivers to apply to jobs and then when applying you had the option to pay a one time fee for a background check. However now they charge ***** yearly for that. On top of that, they force you to choose automated billing and they send out no reminders that y... read more

Hayley C 

on BBB

a year ago

I am trying to upgrade my account from monthly to yearly and could not do it through the portal so I reached out over chat. I was met with representative ************** who was condescending in tone. I simply want to pay care.com more but need to jump through many hoops to be able to do that. As a working mom who is seeking care for her child, I don't have time to meet all of the needs of care.com's process to upgrade. I want to give care.com more money but was told that I need to do more work to do that. It doesn't make sen... read more

Patricia W 

on BBB

a year ago

Never ********** that was close, or affordable. When I attempted to close the account, it was not user friendly at all and took several attempts to find the correct area to close the account. We never found a caregiver, but was still charged. **************** is non existent. 

Taylor D 

on BBB

a year ago

They charged my $40 then immediately shut down my account without any warning. Absolutely ridiculous scam of a company! Will be disputing with my credit card company. Stay away!! Use free services instead that are more reputable.