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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The good news is that we found a good caregiver for my mother from care.com.The bad news ... I signed up for ONE month of their services and just discovered they have been billing $58 per month for about 5 months. We have been overcharged by over $200. I tried to contact a customer service rep about this and there is no way that I can find to speak with a live person. I tried chatting this information, but the message failed to send.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Care.com is a waste of money. There is no refund no matter what. Every care giver wanted to bring their kids. The day I signed up was the same day I wanted a refund. No one returned message because they were no longer on the app but care.com never removed the people who were no longer using care.com. It was such a big mistake. I've already canceled for next year since I can't get a refund I'm stuck with this pointless subscription.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
They have deceptive business practices. They market themselves as a free service but after you create an account and find a caregiver, you are told out that you cant contact them unless you pay $20 per month but can cancel anytime. I therefore bought a subscription but they charge for a year up front so you cant really cancel until after a year. Worse, I thought I was clicking just a continue button but it was actually for additional services that I dont need at a cost of almost $200 and they refuse to refund.
Business response:
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer .We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** wh... read more
Care.com is total junk and a waste of money. Not user friendly at all. I do not recommend.
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
this is a horrible site-they will steal your money. you may cancel it but they keep charging you secretly even once a year $20 in Jan no invoice email or reminder do not use this company nly way to get rid of them from charging you is deleting and closng your account
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
the first cleaning girl ******************* stole from me and I couldn't get a hold of Care to tell them, the second cleaning girl I have now is a gem, love her and her work.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Went online to check out care.com to see what they had to offer. Said I had to pick a plan so I picked monthly plan. They ended up charging my credit card for $334.50 for a 1 year subscription before I even took a look at what they had to offer. I cancelled immediately after seeing what they charge my card for. Now being told by customer service that the money I was charged to take a look is non-refundable and they will cancel my subscription a year from now? Totally dishonest business, I've never heard of anything like this... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
This site used to be super helpful for caregivers looking to find work. I've used them for the past couple of years however in recent years the company has really gone downhill and gotten pretty unethical. They used to charge nothing for a basic membership which allowed caregivers to apply to jobs and then when applying you had the option to pay a one time fee for a background check. However now they charge ***** yearly for that. On top of that, they force you to choose automated billing and they send out no reminders that y... read more
Business response:
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
I am trying to upgrade my account from monthly to yearly and could not do it through the portal so I reached out over chat. I was met with representative ************** who was condescending in tone. I simply want to pay care.com more but need to jump through many hoops to be able to do that. As a working mom who is seeking care for her child, I don't have time to meet all of the needs of care.com's process to upgrade. I want to give care.com more money but was told that I need to do more work to do that. It doesn't make sen... read more
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.