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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a caregiver on the website. I've had an account up for about a year. I've noticed a few things happen with my account over time, but I stayed with the company just to see if things would change. For example, I would get a notification for a job & 9/10 not get it even if I immediately respond. I constantly get messages to respond to a request after I responded to it in a timely fashion which decreases my response rate. I feel that that is purposely done. I have more reviews than what you can see on my account, the rest s... read more
Business response:
Hi ****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm so sorry to hear that you didn't have a positive experience with the app. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at *********************************************** or through ******** Messenger. Please include Reference Number REV-****** when you message.
Have tried to reach out numerous times to get a cancellation on subscription because they have me locked into it cannot unsubscribe. They emailed me and told me they were suspending my account and dont give me way to talk to anybody on the phone. If you look up their address, and find a phone number for the office its disconnected. Having to file a report with my bank about this. The app is not even able to be used aside from the fact that theyre suspending it because its filled with so many bugs not user-friendly. They are ... read more
Business response:
Hi *******, I'm so sorry to hear you have been having trouble reaching someone to assist you. As an online-based company, we utilize our online capabilities to the fullest. Please reach out to us through our Contact us link at help.care.com or through ******** messenger and we'd be happy to assist. Please include Reference Number REV-****** in your response.
I believe there is only an option to do auto renew for their services every month. I tried to cancel multiple time through various pathways and still got charged monthly. It wasnt until I had my credit card company block all transactions from them that this stopped. They also assigned a caregiver to me that I hadnt agreed to. It takes multiple weeks to months to get a response via email for any concerns and the person responding clearly doesnt read the complaint to give an appropriate response.
Business response:
Hi ******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at *********************************************** [***********************************************] , via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your r... read more
IMPOSSIBLE TO CANCEL AND THEY KEEP BILLING FOR A NON-EXISTENT ACCOUNT. I have not had an account since 2018 and they have been billing me consistently since then. When I try to log on I am told there is no account and i have no way of reaching them because I can't log on (obviously). Glad I found this number from the Better Business Bureau. I will call and if I get no response, I will consult an attorney. Suggest you STAY AWAY FROM THEM.
Business response:
Hi, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at *********************************************** , via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Terrible experience. Initial sign up says the subscription is monthly but you can pay for the year up front and can cancel any time. Straight up lie. They will NOT refund you under any circumstances. Half the nannies don't respond to your messages. Avoid at all costs.
Business response:
Hello ****, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at******************************************************* ******** Messenger. Include Reference Number REV-****** when you message.
In summary, my wife created an account for us to find a cleaner, and she purchased a monthly plan (for $38.95) + unlimited backgrounds (for $20) about a week ago. Fast forward to today, and we were about to hire a cleaner, but I wanted her to pass a criminal background test first. My wife tried to do it since the profile was under her name, and she couldn't do it because ID.me (their background provider) had to verify our identity first. That was not a problem because I logged in and updated her profile with my full name, ad... read more
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. As an online-based company, we utilize our online capabilities to the fullest. If you would like us to review your account, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number REV-REV-****** when you message.
Do not pay for this service. They don't have a large database of caregivers and some are questionable (asking me to get paid in cash only as no work permit). Their site is not that user friendly (e.g. worker area not available) also, but the number one reason to not sign up is their billing practices. I cancelled on the last day of my service and discovered I had already been charged for another month. No contact information on the website, just Contact Us page leading to FAQs. The 1 star is because I was able to reach someo... read more
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to review your account if you want to reach out to us through our *********** contact us link at******************************************************* through ******** Messenger. Please include Reference Number REV-****** when you message.
your service is a total scam. You present that the caregivers have completed background checks, then charge for those background checks.You dont tell customers that you have to prepay for the services before the work is done, and that the customer doesn't get to interview or screen the selected caregivers before you charge my credit card.Then you post all over the website several times that you bear no responsibility for the caregivers. So you're a broker? Total scam.
Business response:
Hi *******, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Your free membership gives you a chance to try our services in case you werent ready to commit to purchasing a Premium Membership when you first visited Care. To ensure the safety of our community and to support our efforts in providing you a high quality service, you ... read more
Do not ever use this company! This company is a big SCAM!!! Beware they will charge you $300 up front for a membership you don't even want! When you go to cancel said membership they will cancel your subscription after a year....... if you actually make sure they don't resubmit you for another year. I was looking for a one time professional cleaning service and decided to see what this company had to offer and before I knew it I was duped into a year's commitment with these SCAMMERS!. Why would they think I wanted a membersh... read more
Business response:
Hi *******, We appreciate your review. We'll be sure to share your feedback with our management team. If you have questions regarding your account, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at *****************************************; You can also reach out to us through our ******** Messenger *********************************** Please include Reference Number REV-****** with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 808 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.