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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Never ********** that was close, or affordable. When I attempted to close the account, it was not user friendly at all and took several attempts to find the correct area to close the account. We never found a caregiver, but was still charged. **************** is non existent.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
They charged my $40 then immediately shut down my account without any warning. Absolutely ridiculous scam of a company! Will be disputing with my credit card company. Stay away!! Use free services instead that are more reputable.
Business response:
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through ******** Messenger. Please include Reference Number REV... read more
This is a scam. They make it impossible to cancel your subscription. When you click on "Cancel Subscription" the website sends you through an endless loop requiring you to login over and over in a never ending cycle. You cannot actually cancel your account without contacting customer service which is only available online - no phone number.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
They take your money for a subscription and it's none refundable. This company is a scam.
Business response:
Hi ******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link athelp.care.comor through ******** Messenger. Please include Reference Number REV-****** when you message.
This site is a total scam. It originally 'bated' me because I was searching for a caregiver. I completed screens of forms then to find out they wanted over $200 for me to search for a caregiver which then I had to pay. The fact that I had to ******** to communicate with potential candidates without any service provided is a hoax. There is also the fact they disclaim the heck out of the paid membership to a point they are essentially responsible for NOTHING. After I refused to 'join' they continued to email me about the searc... read more
Business response:
Hi ********, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
We had an issue with being unable to sign into our account with **********************. Because of this we tried to find a customer contact number and what we found searching online was a number but it left us a recording to go online and use chat then it would hang up. When we tried to go online and use chat to get help. Chat is only available to people with an account. That is not helpful if you are locked out of your account and the password reset is not working. We ended up creating a new account just to get help with th... read more
Business response:
Hi *******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Shame on these people! I inquired for services for my 87 year old mother. I put in my AMX card for access to their data base of care givers to see about finding services and discovered today that I had signed up for recurring billing. The only reason I discovered this is I replaced my credit card and they auto-emailed me after their recurring charge didnt pay. No communication since this past July when I inquired online. This is a simple case of taking advantage of a consumer and providing no services in return. I cancelled ... read more
Business response:
Hi *****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
This company scammed me out of money and refuse to offer me a refund. There website lied about the price so when I went to cancel it it said it was canceled and would not charge me I did it within five minutes of the purchase but they took the money anyway.
Business response:
Hi ********, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I have been a care.com customer for 4 years now and have always been an advocate for their program. However, I recently went online to try to find a contact number to inquire about a concern I have with my recent ********, and there is no contact number to be found. I feel they are hiding something" by not making this number accessible to their customer base. Any reputable business will have a client contact line, and it's disappointing that this is no longer available. I will be taking my business elsewhere for my *********... read more
Business response:
Hi ********, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.