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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up for care.com as an employee. By law we should for the safety of our caregivers have a company go out and investigate to make sure the client is safe to work with, and was not crazy. As a company, it is your responsibility to make sure your employees are safe all the time, or do the best that you can, care.com did not provide that at all. They did not even investigate they just deactivated my account without even asking me what happened. Very bad company to work with.
Needed to use this once. Signed up and it did give us options. Tried canceling service after never using it and then noticed we were still being billed (months later). When you try to cancel, you cant even login to their site. They make you go to your credit card statement to find the phone number to call. What good business makes you find their contact number on your credit card statement only?! I would avoid this as they make things really difficult for the user unfortunately.
Business response:
I'm sorry to hear that you had trouble canceling your account. For assistance, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number REV-****** when you message.
I was looking for a ****** for my family. I paid care.com ******. I never was able to use the service as they said my account was closed without explanation. I emailed, called, no response. This is not the first time this has happened with them. They took my money, and did not provide the service. This is unprofessional and unacceptable.
Business response:
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you have questions, please reach out to us through the contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** in your response.
Care.com subscription pricing is presented in a misleading way, and once you sign up they refuse to offer any refunds. They offered a $12.95 monthly option vs $24.95 quarterly option - but the $24.95 quarterly means you pay $24.95 each month for a quarter. The first time they showed the actual $80 total for which I would be billed was AFTER the transaction was processed, meaning it was too late to back out. I would recommend avoiding care.com for its deceptive billing practices.
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Two years ago, I signed up with Care.com to help my friend find a babysitter. I never used it again until today when I wanted to sign up to be a care provider. It said I had to begin a new account, so I did. After doing that, I signed up for their Premium at $4.99 promotional, raising it to $8.99 monthly after the first month. After paying the fee, I did a few things and returned to the site. I was now unable to log into EITHER account! I tried many times, but it wouldn't let me in either. I tried to reset my password. They ... read more
Business response:
Hi ****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm very sorry to hear that you had trouble accessing your account. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at *********************************************** or through ******** Messenger. Please include Reference Number REV-****** when you message.
I had paused (canceled) my caregiver account so I wouldn't be charged the yearly ********* fee because I found a permanent job. Their website (and app) don't work well most of the time so I think the website didn't actually downgrade my account. I didn't think any more about it until my credit card was just recently charged the yearly fee. Care.com claims I didn't cancel it, that I should have received an email verification if I had, so they won't issue a refund. Like others, I feel like Care,com makes it difficult to cancel... read more
Business response:
Hi ****, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at *********************************************** , via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
This website is a total scam. They have no house cleaners because I contacted 20 and not one got back to me. They charge you $38.95 just to have access to people that dont exist. Beware.
Business response:
I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
In order to talk to customer service they state you have to pay for a premium membership. I paid $38 for a one month service so I could ask them my questions about hidden charges I had read about. When I tried to contact them they first ask for user name and password. Was told invalid user despite me paying my $38. After 2 days of digging I found their phone number. Spoke to a person with very poor English. She could not explain why my continued attempts to log in failed. Asked for someone I could better understand and she s... read more
Business response:
Hi ****, I'm sorry to hear that you didn't have a positive experience with the site. and that you had trouble finding assistance when you were unable to log into your account. For assistance, please reach out via our *********** contact us link at******************************************************* ******** Messenger. Include Reference Number REV-****** when you message.
I downgraded my account in August of 2023 after we found our nanny. It is March 2024 and I've just discovered Care.com credit card charges. I do look at my statements regularly but have never noticed the charges from Care. At $50 a month that is 7 months or $350 they have stolen from me. I give my ENTIRE days pay over to our nanny (whom we adore). I can only work 3 days a week because my son is disabled, we have nursing 2 days and our nanny on days when I have to go in to the office. Money is really tight and it should be go... read more
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 808 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.