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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible, unreliable caregivers! Dont try! Ask your physician for recommendations!
AVOID THEM Care.com is a bad company and I'm sure will be out of business soon. I enrolled to try the service, but the experience was essencially "give the credit card, make the payment, and then the company let you alone, in a service where safety is a priofity"The core business of the company should be "provide a caregiver service in a safe environment", but they are opposed to that. In my first experience, I couldn't talk to a person, and the chat representative offered me to "make my own arrangements with the suggested c... read more
I wish I could leave negative stars for them. Unfortunately, my company uses Care.com's services that is supposed to be to the benefit of us/their employees. I am due $200 in reimbursement for pet care that I submitted the claim for 2 months ago. They told me that they are cutting a check for monies owed, but it still has not arrived. They are unresponsive to the emails that I send when requesting updates. I am assured that my calls/emails will be returned, and they are not. I was told that "they are behind." Well, that is n... read more
This used to be a legit company. Now they just charge people who signed up previously and I haven't found a way to login to my account or contact anyone to get them to stop. Extremely frustrating.
The website services do not function as advertised. Their policies are steeped against the users. The $20 unlimited background check you can add to your subscription is a complete scam. They list all the data you can receive with the service like driving records, criminal records, *** offender records etc. You don't get any of that. The information they give you is a checkbox stating "this caregiver passes our background check" and if you want more information they will require sensitive identity information from you. Consid... read more
Yes there is no customer service. You CANNOT reach them. Don't subscribe to their subscription. They dont send you invoice so you dont remember to cancel. Unprofessional way to keep subscription.
This company is a complete scam. Believe these reviews here. Care.com will ******* you out of money and they do not care. Very shady and terrible customer service. They charged me for a membership on an "auto-renew" that was swt to expire 12/18/23 but they ran it early on a saturday morning on 12/9/23 and I immediately contacted them and they will not let me cancel my account, they refuse to refund me, I didn't get any kind of reminder or notification or receipt of the charge (my credit card notified me), they used an expire... read more
Please do not use. *his went bad in 24 hours. No phone numbers to discuss anything. We signed up for 1 year subscription for $155. Now we are told we violated the * and C, we cannot talk to anybody as no phone numbers are given. *hey sent us email stating they closed our account, again no number to discuss what we did wrong exactly. We found chat on website, and they told us we will not be refunded our yearly subscription after 1 day. Not sure why they just could not call us to clarify the issue with what we did wrong. Not b... read more
Won't let you reply to messages from applicants interested in your babysitting job you posted, you can't even read the messages for split second until the screen blurs out and ask you to upgrade for lots of money, but I was able to see the messages and they are all fake robo say the same thing they're not real people, they just make it look that way so you'll give them your credit card number.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,927 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.