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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care.com is a scam. Their providers are not qualified and have out of date profiles. I have spent weeks trying to find a reliable provider with no hope. They will not refund the yearly membership fee, even if their site has no value.
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I will not use this company again. It is absurd they think they can take a stance and claim no refunds on a yearly subscription.
Business response:
Hi *******, We appreciate your review. We'll be sure to share your feedback with our management team. If you need assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message.
Terrible, unreliable caregivers! Dont try! Ask your physician for recommendations!
Business response:
Hi *****, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
AVOID THEM Care.com is a bad company and I'm sure will be out of business soon. I enrolled to try the service, but the experience was essencially "give the credit card, make the payment, and then the company let you alone, in a service where safety is a priofity"The core business of the company should be "provide a caregiver service in a safe environment", but they are opposed to that. In my first experience, I couldn't talk to a person, and the chat representative offered me to "make my own arrangements with the suggested c... read more
Business response:
Hi *****, We completely understand your concerns over online safety. All Caregiver are required to complete a background check called ********* to join Care.com. Please check out our ************* at care.com/safety to get more info on our screening process and other tools and resources to keep you safe. if you have any questions reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message. Privacy is very important to us. ... read more
I wish I could leave negative stars for them. Unfortunately, my company uses Care.com's services that is supposed to be to the benefit of us/their employees. I am due $200 in reimbursement for pet care that I submitted the claim for 2 months ago. They told me that they are cutting a check for monies owed, but it still has not arrived. They are unresponsive to the emails that I send when requesting updates. I am assured that my calls/emails will be returned, and they are not. I was told that "they are behind." Well, that is n... read more
Business response:
Hi, I'm sorry to hear that you didn't have a positive experience with the site. I would like to assist you with your reimbursement. Please sent us a private message on ******** or a DM on ******** Include Reference Number REV-****** when you message.
This used to be a legit company. Now they just charge people who signed up previously and I haven't found a way to login to my account or contact anyone to get them to stop. Extremely frustrating.
Business response:
Hi ***, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
The website services do not function as advertised. Their policies are steeped against the users. The $20 unlimited background check you can add to your subscription is a complete scam. They list all the data you can receive with the service like driving records, criminal records, *** offender records etc. You don't get any of that. The information they give you is a checkbox stating "this caregiver passes our background check" and if you want more information they will require sensitive identity information from you. Consid... read more
Business response:
Hi ******, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Yes there is no customer service. You CANNOT reach them. Don't subscribe to their subscription. They dont send you invoice so you dont remember to cancel. Unprofessional way to keep subscription.
Business response:
Hi *****, I'm sorry you had trouble reaching us. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
This company is a complete scam. Believe these reviews here. Care.com will ******* you out of money and they do not care. Very shady and terrible customer service. They charged me for a membership on an "auto-renew" that was swt to expire 12/18/23 but they ran it early on a saturday morning on 12/9/23 and I immediately contacted them and they will not let me cancel my account, they refuse to refund me, I didn't get any kind of reminder or notification or receipt of the charge (my credit card notified me), they used an expire... read more
Business response:
Hi *******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.