Care.com

Grace H 

on BBB

2 years ago

I started a three month subscription the end of November 2023, and canceled the subscription mid January because our nanny started working at that time and there was no need to use it anymore (we didnt find the nanny through care.com). When I canceled it in January, the website logged me out immediately and I was not able to log back in. So I thought I cancelled it successfully. I even double checked again a few days later, still showing I did not have the subscription anymore. Today when I checked my credit card account, I ... read more

Missy N 

on BBB

2 years ago

All of the potential candidates were either too far or not available for dates needed! I had the service for 48 hours and even interviewed the ONLY person available to then have them no show-no call 

Virginia K 

on BBB

2 years ago

I was charged for a year today, less than three hours ago. I got a 20% discount with a code from **************** At the point of choosing the three plans there was not a premium plan offered. This was confusing. I navigated the site to call them for clarification, however there was no phone number listed. I kept looking for contact us and it directed me to frequent questions. This was not one of those questions. Clearly they do not provide the support they purport to provide. Every attempt to contact them put me in a loop. ... read more

Dan H 

on BBB

2 years ago

This business is web based. They plant emails in your in-box which you can't unsubscribe from. They do offer an opt-out option, but you have to have to do it in writing by mailing the request to Care.com, Attn: legal department, ********************************************************************. This is incredily inconvenient, especially for someone like myself whoo is visually impaired, making written correspondence a serious burden. IS there anything that can be done about this? 

Mandy D 

on BBB

2 years ago

Without any heads up, email, notification, or even the ABILITY to find a renewal date they charged me a renewal fee. I contacted customer service and they refused to refund and close the account or do anything to help me out. The app is absolutely awful and unusable. Awful company and awful customer service. 

Meghan H 

on BBB

2 years ago

It's impossible to cancel charges from this company as a caregiver. I have tried cancelling my account with them multiple times and no longer have a paid subscription, yet I am still getting charged annually for background checks. Here's the kicker though, you *cannot contact Care.com unless you pay for a membership plan.* There is no option to call or email them as a caregiver unless you give them more money to upgrade to a monthly subscription. I called my bank to try to get the charge reversed and explained that I literal... read more

Pri J 

on BBB

2 years ago

I am a small business owner and I am very careful about where and what we are subscribing to, care.com's representative reached out to us about a summer promotion to try there services only for a $1. She confirmed over multiple emails that the cost is only $1 for trying their service for businesses for 1 month. We tried, didn't like it and cancelled it in 15 days, but guess what they charged $400.00 right after we cancelled. When we reached out to them, another rep. just said yeah there is no trial period. We showed them the... read more

Lynn L 

on BBB

2 years ago

Before signing up with these folks, make sure that you understand that your membership automatically renews at the end of the year without notification. And, they make it extremely difficult to contact them and to cancel. Multiple steps and not obvious ones. This feels deceptive to me. 

Jestina O 

on BBB

2 years ago

Horrible website they block me with no way to appeal I don't know why they just stopped messaging me but they didn't give me my money back for my year subscription.