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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up for a trial subscription years ago. The company continued to charge me even though I never used the subscription, and worse, they didn't tell me about charging me -- except initially in 2015. There is no way to contact the company in person, or even send a message. I would not recommend using Care.com, but if you do, keep a close eye on your credit card statement.
People register, they look at your request and see if it is in their area and come. Care.com does nothing!
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference REV-****** with your message.
Care.com stole half a year's worth of our annual membership subscription, and canceled my account with an ability to appeal. Why? Because I changed my account name from my name to my partner's. When I spoke with customer support, they stated that I should have added both my name AND my partner's. Oddly, their instructions apparently also directly violate the *** guidelines they quoted. Worth noting, there is no *** verbiage stating name changes are a violation, only that one name must be used. You can certainly imagine that ... read more
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm very sorry for your frustration. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Horrible customer service. The website has had issues with the messaging since i signed up. Messaging not working means I cannot use the website service which i paid over $50.00 for. **************** was unable to help or give a refund. If they arent able to provide a service they should offer a refund. What a horrible website and waste of money.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Care has a terrible algorithm. Its brought people who lie on the website. Would not use again.
Business response:
Hi *****, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
We signed up for a care.com subscription five years ago to find a nanny for our daughter. We were unsuccessful. I just noticed that they have been charging us $55.10 every six months without notification ever since. Not one email saying "We've charged you for the next six months". Nothing. These shady crooks charged us $550 for an account that we didn't realize we still had.
Business response:
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I have been with Care.com several years. In early February I was in the process of being hired by a Family when C.C performed my annual **********! Since February 4th, I have not been able to respond to any families after being told it would take 5-7 Business days to complete their check!!!Still not working, lost that position, sitting with NO way to rectify the problem. The response I received was they were happy to cancel my subscription..... UGGGGG Not good Business in today's times.
Business response:
Hi ******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
They closed my account and won't give me a reason why and I upheld all of their guidelines so it makes you wonder who was upset for whatever reason and then can just ruin it for you when you are totally legitimate.
Business response:
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Waste of time and money. One person hired showed up high. Second person hired was unable to do job as described and, after she left, sent me a long, critical rant. Then, someone interested in job withdrew application after I wanted to do a background check. Second person interested became outraged and angry and attacking after I asked to do a background check. Previously, when we lived in another state, the same person worked for us for ten years and became a good friend. I will never use Care.com again. Written from the per... read more
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 808 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.