This profile has been claimed by the business owner or representative.
Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The sign up process is designed to trick you. After your initial payment, they autorenew your subscription WITHOUT ever sending you any kind of notification about renewal or a transaction receipt. Once you notice, they refuse to refund anything and point to their terms of service. Of course, it is technically my fault for not noticing this sooner but it's a scummy business practice and you should stay far away from this company. They charged me $320 for a service I never knew I was signed up for still.
It's ok if you want to a difficult time using a web site. If you don't need help for anything!! It's not to be found. I just waisted over 2 hours trying to get help>. It's terrible!!!!!!!!!
Do everything in your power to avoid this company. Do not give them your credit card, do not give them any info. They will charge you for a subscription you didn't sign up for and then refuse to refund or pro-rate. Do anything you can to not give them money.
Substandard business with shady practices. I used care.com in July. The applicants they sent me had no references or relevant experience. After 1 week I downgraded my account in the settings so I would not be billed for another month. In November I saw they had been billing me $49/month, despite my downgrade. I contacted them several times and they refused to issue a refund, hiding behind terms in a user agreement. I understand recurring charges. What I do not understand is a company that does not downgrade the account when ... read more
This app is complete garbage! Doesn't work with my ipad. Going to my bank since I can't get refund of $25. Don't waste your money.
I have used your service for more than twenty five years and it is impossible to sign in 50%of the time. I know my password I need the information you already have in the program. Your program is a nightmare. I try and again it just doesnt work . You have problems if a person moves in 25 years I have moved 4 times maybe you should figure out how to handle that..I do not need a baby sitter. And there are no option change. Since I can not leave personal information there is no chance that you can
The funds from a care.com babysitting job were never deposited in my account. Its been three days now of them reviewing it. Unbelievable. Unfortunately I cannot accept anymore jobs because as of now I babysat for free. Sad.
They automatically sign their members up for auto renewal. But, then a year later, they do not send an email saying the membership it renewing and your credit card will be charged. Most reputable companies do this. I called just hours after the pending charge went on my credit card and they would not cancel or refund my account. When I asked to speak to a human, they do not allow this. They only have chat and email. There is a customer service number but when you call they tell you that your ************ are chat and email a... read more
I cannot cancel. The process loops. There is no way to directly interact with customer service.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,927 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.