Care.com

Anthony C 

on BBB

a year ago

Do not use these services, my aunt hired a guy from this site for my grandparents and he stole $40000 from there bank accounts and opened a bunch off stuff in there name, and there is no way of contacting this company to alert them to removing the guys job listing without paying for a subscription to the site Link to the case and and image of the guy still on the site ************************************* ******************************************************************************* 

Julia Z 

on BBB

a year ago

The people that are on the site are great but when I no longer needed care.com serviced, I canceled my membership through their site. Then I got a bank statement saying I am still being charged $38.95 per month. I contacted them and was told that though they won't refund me they finally canceled my membership. But then I got 2 more bank statements with their charges. I wrote to them and then said that they won't refund but will cancel my membership. I just went on the site to check and I saw that the membership is still acti... read more

Benjamin V 

on BBB

a year ago

The sign up process is designed to trick you. After your initial payment, they autorenew your subscription WITHOUT ever sending you any kind of notification about renewal or a transaction receipt. Once you notice, they refuse to refund anything and point to their terms of service. Of course, it is technically my fault for not noticing this sooner but it's a scummy business practice and you should stay far away from this company. They charged me $320 for a service I never knew I was signed up for still. 

linda m 

on BBB

a year ago

It's ok if you want to a difficult time using a web site. If you don't need help for anything!! It's not to be found. I just waisted over 2 hours trying to get help>. It's terrible!!!!!!!!! 

Kyle E 

on BBB

a year ago

Do everything in your power to avoid this company. Do not give them your credit card, do not give them any info. They will charge you for a subscription you didn't sign up for and then refuse to refund or pro-rate. Do anything you can to not give them money. 

Michelle G 

on BBB

a year ago

Substandard business with shady practices. I used care.com in July. The applicants they sent me had no references or relevant experience. After 1 week I downgraded my account in the settings so I would not be billed for another month. In November I saw they had been billing me $49/month, despite my downgrade. I contacted them several times and they refused to issue a refund, hiding behind terms in a user agreement. I understand recurring charges. What I do not understand is a company that does not downgrade the account when ... read more

Lauren K 

on BBB

a year ago

This app is complete garbage! Doesn't work with my ipad. Going to my bank since I can't get refund of $25. Don't waste your money. 

Sherry S 

on BBB

a year ago

I have used your service for more than twenty five years and it is impossible to sign in 50%of the time. I know my password I need the information you already have in the program. Your program is a nightmare. I try and again it just doesnt work . You have problems if a person moves in 25 years I have moved 4 times maybe you should figure out how to handle that..I do not need a baby sitter. And there are no option change. Since I can not leave personal information there is no chance that you can 

katie n 

on BBB

a year ago

The funds from a care.com babysitting job were never deposited in my account. Its been three days now of them reviewing it. Unbelievable. Unfortunately I cannot accept anymore jobs because as of now I babysat for free. Sad.