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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NO CUSTOMER SERVICE WHATSOVER! NO PHONE NUMBER. NO EMAIL. NO CHAT. STAY AWAY FROM THEM. HORRIBLE COMPANY.DISGUSTED WITH THEIR USELESS HELP AREA WHICH PROVIDES NO HELP WHATSOVER TO A NEW CUSTOMER
Business response:
Hi *****, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
You cannot get anyone on ***************** does not have a phone nImber to call. Very frustrating. Those of us that arent computer saavy, it is impossible to hire anyone to help.
Business response:
Hi *****, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
I have been attempting to sign up for a premium membership to be able to message potential sitters for literal weeks now. I'm unable to upgrade. When I attempt to call, message, email, contact them in any way, it says I need a premium membership to be able to that. I'm TRYING to get a premium membership, but I need someone to assist me. No one will assist as I do not have a premium account. Incredibly frustrating and not at all put together customer service-wise. At this point, I don't even want a premium account and am more... read more
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I have 20+ yrs experience & excellent references. I have applied for 8 jobs & have heard nothing from any of them. These jobs are either fake, or the people arent seeing my profile.
Business response:
Hi ******, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
**************** is non-existent. Ive tried calling their phone number which is only found on other sites. It tells you to go to their website and hangs up the phone. *** tried emailing, calling, contacting through ******** and instagram and have gotten no where. You can only contact their live chat if youre a premium member. Dont ever work with Care.com unless you want to be stuck paying their memberships for life. Ive read online that most people have to cancel their credit cards and get new ones so they wont be charged an... read more
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference NumberREV-****** when you message.
Do not use this site. The background checks are ineffective. My daughter hired a pet sitter to stay at her house for 2 days. I cannot tell you the chaos that ensued. If they did not have cameras in their house they would not have known what was happening while they were away. The petsitter there for not even 24 hours did not take care of any of the pets, when my daughter and her husband tried to reach her she did not answer. This prompted them to call family members and the police who found food wrappers and cans thrown all ... read more
Business response:
Hi *****, I'm so sorry to hear your daughter had a bad experience with someone on our site. They can easily report another member in any message they had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. They can also find this feature on the member's Care.com profile. Please visit our ************* at care.com/safety for mo... read more
I am so disappointed with this company. I was a user in 2018 and had a fine experience so I decided to sign up again to get some extra work. Despite having 3 other profiles approved from before, they still have not approved my *********** profile and it has been over 30 days. I reached out to customer service via email THREE times with no response and I chatted with someone after 2 weeks who said 'this is a tech issue. You just need to be patient'. The website says that profiles will be approved in a few days, it has now bee... read more
Business response:
Hi *****, I'm so sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link athelp.care.comor ******** Messenger. Include Reference Number *********** when you message. when you message.
They discriminate against ppl who have had encounters with the law. Even if you were just accused of a crime they wont allow you to use their services which probably affects minorities disproportionately. Its sad
I have been a premium member for 5 years without any problems. At the end of September I went back, looking for jobs and discovered that job matches I my mobile were childcare job matches, even though my profile says senior care and even though I use the search button and it takes me to senior care matches, they have all already been filled, I just cant see them when they are first posted because those job matches are child care I have sent seven emails to theirtech/customer support and have chatted using the chat option at ... read more
Business response:
Hi ****, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.