Care.com

Carl R 

on BBB

2 years ago

The actual worst user experience, plus the price of the membership PLUS the high per hour booking service fee is totally ridiculous. So so many issuesthey just didnt pay my person one time (and I can see on my account where it says it was canceled or something AFTER the babysitting gig was already finished? Weird). Then another time the other person canceled on me and it charged me for canceling and wouldnt refund me. Honestly it was the most bizarrely bad customer experience Ive had. Most of these companies are very helpful... read more

Laura B 

on BBB

2 years ago

Care.com is very misleading. The caregivers are not actually background checked, you have to pay extra above the cost of membership, to order a criminal background check on a caregiver. They say they do a check of their social security number, but they won't give you the results or say what the criteria for "passing" the background check are. Also, the caregiver rates are much higher than other similar sites. This may be because some of the money paid to caregivers through care.com is taken by care.com. A fee is also paid by... read more

McKenzie P 

on BBB

2 years ago

I used Care.com from October-December while we were interviewing nannies. We hired one in December and I cancelled my Premium account. Somehow, my account was reactivated and I was charged for a Premium account in January. I emailed the Care.com support team to address this issue and they said I wasn't 'eligible' for a refund. They've essentially stolen my money, and I am puzzled why my account was cancelled then suddenly reactivated and charged. I am going after them with as hard as I can and, what, over $38? It's the princ... read more

Jeannie S 

on BBB

2 years ago

I tried care.com hoping to get someone to help me once a week to get my house in order. It would mean the word to me!But..It seems the caretakers list a price then once you talk to them they start telling you they also want extra for gas and they need more hrs.So sadly Im unable to keep my place caught up on things and now its a mess in here and even the fridge needs cleaned out. 

TRISHA N 

on BBB

2 years ago

The concept is great - it is easy to find providers. That said, they have added a step where you are automatically paired for one time sitters, with which I have a major issue. I prefer to post early and interview people to find a good fit. Removing that for one time sitters has made me less likely to use this service as I have been paired with providers who I do not think are a good match, and whom I have not gotten to interview. I will not leave my kids with someone who I have not vetted. 

Anne K 

on BBB

2 years ago

Care.com is the worst company to deal with! That is if you can get ahold of them. They took our payment then wouldnt release it to our care person. We tried to have them cancel the payment so we could directly pay our care person but they wouldnt do that either. The payment just sat there So we paid our caregiver directly, closed our care.com account and they never did anything with that payment! It made no sense! Their customer service was terrible. 

Cynthia B 

on BBB

2 years ago

I have been ripped off. They automatically signed me up for premium. I asked them to cancel and they continued to bill my credit card. They say I dont qualify for a refund. Then who does???? I have reported them to my credit card company. I will sing from the highest mountain that these people are thieves. They are difficult to get a hold of and very hard to communicate with. They also will not cancel your account. Seems they think you are theirs for life. I want nothing associated with care.com except my money back. 

Priya T 

on BBB

2 years ago

Absolutely awful. While I appreciate the service, I am appalled at the fact I left a review for someone I hired stating that she stole from my child ($400) and the multiple concerns I had and the review was not posted. When I sent the concern to care.com I also never received feedback. I cannot believe it.. I'm literally left speechless.. 

Laura T 

on BBB

2 years ago

The house and pet sitter was hardly here. Very dissatisfied. In error I gave ************ a good review , until I heard from several neighbors that she stopped by, but never stayed the night as agreed upon when we hired her!