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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I found a caregiver for my elderly mother-in-law through Care.com. She did take good care of her, but she was unreliable. She cancelled twice for what may have been legitimate reasons, but then didnt show up at all after that and couldnt be reached. I submitted a fair review stating both the positive and negative information, and Care.com never posted it. When I contacted them, they claimed it was a problem with their website that was being addressed, but the review was never posted! So if you see only 5 star reviews, its be... read more
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I paid for the trial period as I thought I would need care for my mom after surgery. However, I didn't end up needing it. I viewed my credit card charges online and noticed a 3-month bill from care.com that was pending. I immediately called them and asked that they remove the credit card they had on file and cancel the service. They told me they could not remove the pending charge as I had to cancel before it was sent to my credit card. I asked for a supervisor and was told that one would reach out. I received an email sayin... read more
Business response:
Hi *****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Basic (unpaid) membership is essentially useless, since you are unable to contact any of the caregivers listed, but this is not up-front information, and paid membership is very expensive. Even with the paid membership, navigating the site to do simple tasks is cumbersome, frequently funneling you into the long, modular of posting a job instead of allowing you to directly navigate to simple features. Generally the site is difficult to use and is cagey and obfuscating about finding basic information in favor of an uncluttered... read more
Business response:
Hi ****, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
I canceled my membership after two days of using it and I was charged for an entire year. $239.40! When I signed up it said month to month and you could cancel at anytime. Im unable to find any resources online to chat with anyone. Horrible experience.
Expensive and cumbersome payment process. Premium subscription doesn't seem to really get you anything. The sitters I did use through care.com were all good, except for the first one where, during the peak of the covid pandemic, I found out that she wasn't vaccinated when she arrived at my house. Thankfully, she was professional and wore a mask as requested.
Business response:
Hi *********, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link athelp.care.comor through ******** Messenger. Please include Reference Number REV-****** when you message.
I was able to hire several in-home caregivers through the site, so it does achieve it's basic goal of facilitating that sort of thing. But all in all, it's an atrociously bad website. It is slow, it is unintuitive, the site modifies (or even removes) your messages based on criteria that are impossible to find out (Examples: you cannot send a phone number in the first 2 or 3 DMs, but you can afterwards; if you put any words that a particularly bad AI might thing are private information in the job description it will simply de... read more
Business response:
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I have mixed feelings about this service. Last year I was able to find a reliable person but their situation changed which required that I find a new caregiver. I've reached out to over a dozen caregivers on their website who are listed as available. Half of them told me they weren't available and the other half never bothered to respond. I'm not sure what I paid for but it has been of no help.
Business response:
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
I was locked out of my care.com account with no explanation literally ten minutes after I signed up for the premium service in order to message sitters. I contacted customer service to get a refund and an explanation, because what sane person wants to pay $30 to use a platform for all of ten minutes and then be kicked out against their will? I was told there was nothing to be done about a refund, which is absolutely stupid. The customer service rep explained that my account was locked for attempting to change my first name (... read more
Business response:
Hi *****, I'm sorry to hear that you didn't have a positive experience with the site. I would be happy to review your account, please reach out via our *********** contact us link athelp.care.comor ******** Messenger. Include Reference Number REV-****** when you message.
Unreliable. Poor customer service. Report issues to **********************. No response. Will never do business with this company again.
Business response:
Hi *******, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 808 reviews.
When is Care.com open?
Care.com is closed now. It will open on Monday at 9:00 a.m.