Care.com

Krista S 

on BBB

2 years ago

I've used this service twice to find childcare for my kids. I was able to find care both times, but after trying to cancel my subscription I was continually charged for services. The first time I was billed one extra payment 6 month later. This time to make sure that didn't happen again I completely cancelled my account. I'm still being charged every 6 months. Don't be fooled by the "contact us" link. The phone number goes to a recording that leads you back to the website and the email link never replys.I'm now having to go ... read more

David C 

on BBB

2 years ago

In December 2023, I encountered a confusing situation with the subscription rates. They were displayed in a manner that suggested they were prorated monthly, leading me to believe I was signing up for a monthly plan. This misunderstanding led to my accidental enrollment in an annual plan. Upon contacting customer support for a resolution, I was informed that the plan was strictly non-refundable. This experience was further compounded by the lack of available caregivers on the platform, which suggests that such misunderstandi... read more

Kathryn G 

on BBB

2 years ago

Zero stars. This company steals from you. Never used their services once and was just charged $155 a year later after signing up 

Ashley C 

on BBB

2 years ago

BE WARNED!! Their customer service is HORIBLLEEEEEEE. Like talking to a wall, you get no where and the are absolutely NOOOOO help at all!!!!? I have been waiting a MONTH for a reimbursement from them. I cant even tell you how many times Ive called. I was told 2 weeks ago it would be done in 2 days. Shocker! It wasnt. They say they escalated it and a supervisor would be calling me back.. they have said this everyday for 2 weeks now and had a supervisor called me back? Nope!! Absolutely insane. I have never ever dealt with wor... read more

Sandy M 

on BBB

2 years ago

This company is a total scam! I wish I had read reviews before signing up for their service! Unknown to me, they signed me up for an automatically renewing membership. I used their service once and was fine paying for the one year I signed up for, but I didnt know I was going to be charged for another year of service and only figured it out when I saw a big charge on my credit card. They didn't notify me of the upcoming renewal to give a chance to cancel...what c*** customer service! I noticed it two days after the charge we... read more

Ga R 

on BBB

2 years ago

This company is nothing but thieves and scum. They keep billing my account even though they cancelled my membership for no reasoning and locked me out. They like to bill your card without access to any services rendered. I will be pursuing legal action. 

Krystal S 

on BBB

2 years ago

If I could put zero stars I would! I started my business about 5 years ago on care.com and tried to restart it now. This was the biggest mistake and headache ever! This was the poorest customer service I have received. They where so quick to take my card info and authorize it to upgrade to premium but continued to tell me that I was unable to continue to setup my account on a computer I had to use a mobile phone. I could not access my account; I couldn't edit it or apply for any jobs! I was sent back to a screen on a compute... read more

Sarah B 

on BBB

2 years ago

I found care.com difficult to navigate. I was having a party and wanted to hire 2-3 sitters to help watch the kids, but their parents would be on premise. I know this is a strange ask, and so I wanted to interview a few hand selected people. Care blasted a bunch of folks I was not interested in and gave the job to the first who "accepted it." I had to awkwardly cancel them. The auto renew is also a underhanded feature designed to trick customers. 

Jamie A 

on BBB

2 years ago

Do not use this business! I signed up as a premium client and upon signing up I made a mistake and clicked a button for unlimited background checks. It was a real mistake, I contacted care.com to explain and after having my account reviewed, it was declined. So I was charged over $50 for something I had not used and do not plan on using. I will tell everyone that I know as well. It's ****, there are so many other options. I can not believe companies are doing business like this!