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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What a scam. They make it impossible to cancel a subscription and continue to charge you for months. You cant cancel the subscription from your account, it automatically logs you out (if you can even find where to cancel). Then you cant get any billing **** number, they say you have to get it from your billing statement but I never got any billing statement, nor is there one available in your account. I had to get my bank to do a stop payment and the bank is how I got the billing **** phone number. CARE.coms website and help... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
I am unable to cancel my subscription. I have been trying for several weeks and it looks like I will be charged again for a horrible service. I have met two people on there that are unreliable. They seem to me more like hustlers than caretakers. I wouldn't recommend that website to no one.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Absolutely horrible business! Zero customer service and support! When I tired calling their safety support number no one ever answered, I finally got an automated reply saying "leave a message", which I did and I never got a call back! I tried their corporate number and after being on hold for a long time I finally got a human but when I voiced my concerns she HUNG UP on me!! Very shady business practices. I never have gotten a reply to positions I've applied for or replies to messages I have sent directly to potential clien... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Do not spend any money here. This is a risky company in so many ways. Total thugs. They charge you for a service that 1. prospective caregivers have zero accountability, don't answer texts, messages, and cancel constantly. 2. Background check costs are astronomical and sketchy 3. The profiles and services are not managed or monitored properly.
Business response:
We completely understand your concerns over online safety. Please check out our ************* at care.com/safety to get more info on our screening process and other tools and resources to keep you safe. Privacy is very important to us. Please review our Privacy Policy at www.care.com/privacy-policy-p1013.html.
Care.com recycles ads to fill in the absence of new request. Within about 24 hors of purchasing the membership I attempted to down and cancel and keep being rest assured that I am able to continue using there services until December ! But why would I want to? At this point my emails are going un answered. If you do not have a membership, you cant contact anyone which is insane . So over it!
Business response:
Hi *****, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Terrible company. They paired me with a nanny that had a criminal record, despite the fact that they claim to preform background checks on all their members. They then kicked her off the site, now Im scared she will retaliate. I hate that they put me in this predicament and I feel scared for my life. All they told me to do was contact law enforcement.
Business response:
*****, we are very disturbed to hear of this and hope that you will contact us directly through the Contact Us button on our *********** or by sending a DM on ********* Instagram or ******** to enable us to look into this matter further. Every caregiver usingCare.comis required to complete a background check and meet our eligibility standards before engaging with families. However, those eligibility standards may differ from those of an individual family which is why we also encourage families to run their own background che... read more
I have had NO SUCCESS in hiring a senior caregiver. I decided to try the paid service for 3 months and have now paid an exponentially higher rate for over a year due to their AUTOMATIC RENEWAL. No customer service phone number to reach them. Don't waste your money like I did! I DO NOT RECOMMEND!! I finally canceled one week into yet another Automatic Renewal period. I want a prorated refund (which they do not offer)!!! I'm so disgusted with their recurring renewal practices.
Business response:
Hi *********, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link athelp.care.comor through ******** messenger. Please include Reference Number REV-****** when you message.
I paid three months premium members and its not much different then the free basic membership. They claim you can now message families but thats not true. I am still unable to reach out to families after applying to their job. I asked for a refund they denied that request. In years past going back to 2016-2018 I was able to do so much more after paying my membership Im highly disappointed
Business response:
Hi ****, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
No hiring.. I answered thousands of ads but only 3% answered and will pay against what they advertised. Most scammers trying to get information from me. I complained a lot .
Business response:
Hi *****, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.