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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
SCAM!!!!! Couldnt cancel my free membership or delete my account without paying money. No customer service phone or email or chat available. Tried every possible avenue until I was forced to pay 8 dollars and add private data like a SSN JUST TO DELETE A FREE ACCOUNT
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to review your account with you if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
They charged me $400 for *************** and background check. I clicked for one and not the other they charged me anyway. I canceled it but it wasnt cancelled. They said they cancelled it but didnt. I had to change the credit card.
Business response:
Hi *****, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-REV-****** when you message.
No oversight on care providers. I tried to call today to lodge a complaint and was unable. First sitter- cancelled meet and greet last minute for a cat emergency. I tried to reschedule with her, she never responded. Second sitter- messaged to cancel sit two hours before start time because she "missed the bus." Her profile says she has a car. I called to try to complain with care.com and there is no one actually overseeing these ******* or managing them. Abandonment, negligence if they don't show up with no one actually overs... read more
Business response:
Hi ******, I'm so sorry to hear you had a bad experience with caregivers on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our ************* at care.com/safety for more safety... read more
Why even go to work when these babysitters want as much as your going to work for... cmon now.
Business response:
Hi ******, We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Weve had an account for over 10 years but as soon as they Took our money for a year subscription this month they cancelled our subscription the next day claiming a policy violation and refused to even address the refund of $166+. The company refuses to address the issue of money in email and Denies access to live chat if you do not have a paid subscription (which we paid but is not recognized by care.com). Predatory business; beware.
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to review your account if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
You can open a profile, but can't contact caregiver without paying. Signed up for a one month membership for $33. A month later they charged me an additional $41 and said that is a recurring rate since I hadn't cancelled. I never signed up for recurring.
Business response:
Hi *****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
They are freaking horrible! We hired a girl named ******* on care.com and she "watched" my dad who is in late stage dementia for 2 days, she brought her infant child each time, walked around with her b****** hanging out to feed the child. Both days she helped herself to tons and tons of food. Only fed my dad 1 piece of toast for the entire day while she ate, cereal, eggs, toast, sandwich and any leftovers in the fridge. We have 13 cameras in the house and I have so much video of her helping herself to items in the house, loo... read more
Business response:
Hi *****, I'm so sorry to hear you had a bad experience with someone on our site. Please send me a private message through ******** Messenger. I would like to share your concerns with our safety team. Please include Reference Number REV-****** in your response. You can also report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the o... read more
I never used their services and cancelled membership (have email proof). A year later theyve tried to debit my account for another worthless year subscription. No way to contact, have had to involve my bank now. They should be ashamed of trying to take advantage of people. I would leave zero stars if possible.
Business response:
Hi *******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link athelp.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
I had a random booking show up with a caregiver. I was notified less than 24 hrs before the booking and they charged me $20 for canceling with less than 24 hrs notice. It happened again the next week. I went to customer service and was placed with someone named ****. I spent an hour explaining to him I never placed a job for the date specified, and during that hour the website created the jobs that weren't listed before I called in. They literally created the jobs while I was complaining about them. Super illegal and unethic... read more
Business response:
Hi *****, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. I would like to look into the bookings you are referring to. Please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.