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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely terrible company. No customer service phone number to reach them. I have no way to report my disgust with the company. Received a response from someone with my care request but couldnt see their response without signing up for the subscription. When I did sign up, the response was they couldnt help me. Signed up on Friday and cancelled service on Monday. Unable to get a refund.
Business response:
Hi ***, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. If you would like me to review your account please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when yo... read more
This was the worst company i have ever done business with. I tried to cancel my membership multiple times. The company still charged me and will not issue a refund. I finally have an email showing that I cancelled, only after talking on a online chat with a customer service rep. **** will not provide emails or phone numbers to reach the ************ I will not recommend this company to anyone.
Business response:
Hi ******, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Beware of Care.com and their shady business practice. I made a huge mistake by clicking on their website and typed in that I was looking for a caregiver and then once I started receiving candidates who were interested you had to purchase a package from Care.com before you could communicate to the candidate you selected. Well once I chose the yearly package for $155.40 and paid the fee on my credit card, the candidate told me they forgot they had other commitments and couldnt take the job. I would have never gone with Care.co... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
My mom is 100 yrs old. Ive tried to reach this company ad nauseum! My mom will be going into assisted living within the month. In the meantime, I needed to find her an aid. It seemed unfair to pay almost $40 to speak to someone, for 3 weeks!! I sent messages asking to please reach out to me!! There is no number to contact anybody!! when you try to reach a human, its not possible!! This is disgusting. Its unfair. What kind of people dont have a way to reach them!! Its clear the money is more important!!
Business response:
I'm so sorry you haven't had a response back to your email request. Our Email volume is very high at the moment. Please feel free to reach out to us through ******** Messenger for faster service and include REV-****** when you message. Also, if you are a Premium member, you can also use our Live Chat feature through our *********** Contact Us link at help.care.com or call us via the phone number listed on your credit card statement.
I called to ask why I could not access my account as a care provider. My account indicates that my background check is in progress and that is why I cant access it, but it has been over two weeks like this. When I called the company, they tried to refer me to Apple Pay, but I told them that the payment was not the issue, the background check was the issue. They told me that they saw nothing on their end. I told them I was looking at it right as we spoke on my app. They kept trying to tell me to call Apple Pay, but would not ... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found athelp.care.comas well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Care.com allows families/employers to leave you a bad rating even when you havent accepted their job. Someone claimed I misquoted my rate (I didnt), and in retribution she left a 1 star rating - even though I hadnt worked for or even met this woman. I am allowed to respond to her review, but my profile now has 1 star and no one will click on it. I never performed a ***********, why is she allowed to rate me? I would have left this message on Care.com, but there is no way to contact them.
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Care.com posts "AUTO RENEW" in their FINE PRINT, and then charges you annually, even if you don't use the App. When you contact customer suupport, they WILL NOT BUDGE. ********************** is a horrible operation, that exploits and rips-off customers, for money.
Business response:
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our *********** team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com [ as well as reach out to us via our phone number listed on their credit card statement. If you'd like to d... read more
0 stars. this is a scam. They entice you into a basic membership, but you can't cancel. You have to upgrade to cancel! No ability to contact them...the number they provide hangs up on you. I felt I had to upgrade to get out of this, so I did, but I still can't find a way to cancel. If this isn't good reason for a class action lawsuit, I would be surprised!
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
I am a caretaker that depends on this app/business platform. The facade of the website exudes ease, clarity, security-until you actually use it. Not only is it difficult to navigate but it doesnt provide either family or caretaker with security. Anyone can create an account and anyone can post a review of a user. Even if they havent hired you. I had a parent post a fake review as retaliation after I didnt move forward with care. I had not worked with this parent beforeand when I called cares customer service line they told m... read more
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.