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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up for a monthly membership. I was charged the entire year. When I asked for a refund because it was not fruitful in my search for childcare and I hadnt been told I would be charged for the entire year the customer service representative refused. They deceive and tell you its $13.00 a month and never tell you they are charging for the entire year.
Business response:
Hi ******, I'm sorry to hear that you didn't have a positive experience with the site. When offering a discounted rate we do ask for full payment upfront. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Wish I'd done my due diligence on this company. They suck!! I was looking for a housekeeper. None of the applicants provided fit my needs. Tried one lady who was very nice but bless her heart she wasn't a housekeeper.So fine I paid for one month of care.com approx $38. I also made the mistake of purchasing their $20 upsell for background checks. I never used it and requested a refund. It was denied. According to care.com they don't provide refunds even if the subscription isn't ever used. I wasn't asking for the $38 back, ju... read more
Business response:
Hi ******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
I have a profile on care.com and it has been hidden so I can do a trial with someone that hired me and not be obligated to answer to perspective employers. At care.com you are rated how fast you answer to someone who is messaging you, EVEN IF THE PERSON DID NOT BOTHER TO READ YOUR PROFILE AND SEE THAT WHAT THEY ARE OFFERING IS NOT WHAT YOU ARE LOOKING FOR! Care.com does not hide my profile although from my end it says my profile is hidden, that being said I keep on receiving messages non stop even for a one time gig that is ... read more
Business response:
Hi *****, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles and job posts on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your response rate, please reach out to us through our contact us link athelp.care.comor via ******** messenger. Please include Reference Number REV-****** in your response.
They used to be decent **** years ago but never great. Not they force Nannies/ babysitters to use the app which is ridiculous especially with inflation. Now, literally no one can get ahold of customer support so whats going on? The owners are disgusting and greedy. This website needs to be shutdown asap
Business response:
Hi ******, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. I would be happy to review your account with you. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message.
Care.com is a complete joke! For one, I signed up for the monthly membership to see how it went, they charged me the yearly subscription and when I went through complete hoops to get a refund for the ************************************************************************** because they do not give refunds. They stated I signed a contract and no refunds are issued for any membership, I explained to them that they violated the contract by not charging me the correct amount that I signed for and they basically said too bad. I ... read more
Business response:
Hi *******, I'm sorry to hear that you didn't have a positive experience with the site. All subscriptions are designed to be active for the full term of the subscription. When you sign up for a Premium Subscription, youre agreeing to pay upfront for the full amount of time of whatever billing term you choose. If you would like us to review your account and provide hiring tips please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Wanted to make an account to find a caregiver for my mother. Checked the "monthly box". Filled out the credit card info. and as I was clicking the button to complete the order, I noticed (too late) that the "yearly box" was now checked! I contacted them to get it changed but was told they could not do that - no refunds allowed. But, they assured me that I would not automatically have the subscription renewed when my year was up. Sneaky and unprofessional!
Business response:
Hi *****, I'm sorry to hear that you didn't have a positive experience with the site. All subscriptions are designed to be active for the full term of the subscription. When you sign up for a Premium Subscription, youre agreeing to pay upfront for the full amount of time of whatever billing term you choose. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Searching for the BBB used as a reference for global development services.
Business response:
Hi ****, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
There is no way to contact them unless you are a member. When you call the number (which I had to do a search for) it gives you an auto message and just hangs up on you. It was a struggle to get my question answered on ******** and you are not allowed to use the chat unless you are a paid member. They won't even tell you what their subscriptions cost until after you enroll as a member!! Not joking. Stay far away from this company!! Not transparent at all
Business response:
Hi ****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. Subscription rates vary on the the subscription terms that you choose and your location. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
This is a subscription service that auto renew until you cancel, which was a pain. It was not made clear that I would be billed every month forever. I dont others to go through that.
Business response:
Hi *********, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.