Care.com

Jane S 

on BBB

2 years ago

This is a horrible company. You cannot reach them (obviously out of the country) and if you do, they are not kind. We called to find our caregiver who was unreachable, we were afraid the caregiver was injured as that had never happened before, always reliable and reachable. They are beyond rude at Care, did not care and then cancelled membership and still charged for one year.This is a scam company, they are horrible, and do not, repeat, DO NOT CARE about the humans that need care, they only care about getting their money, w... read more

Kendra K 

on BBB

2 years ago

I had paid for background check and everything over $100 and have been on that site as a nanny for almost a year. I had a five star review from a parent and all of a sudden I got my profile closed down and was no longer allowed to log in. Reason being is because I submitted I wanted to offer housekeeping services after saying my husband and I would offer it on my page. I didnt know they didnt allow husband and wife team for housekeeping. The babysitting gig had nothing to do with the housekeeping. But they shut down my whole... read more

Tish W 

on BBB

2 years ago

The Care.com app offered a Premium membership that it presented would be $12.99/month and that I could cancel at anytime. I did cancel one minute after I signed up, but discovered I had been charged the entire 12 months. The Care manager offered a one month membership, however, she is still trying to charge an amount equivalent to three months. 

Mary B 

on BBB

2 years ago

I never even got a chance to use the service. My company offers Care.com to their employees as a benefit, so I signed up using my work email for the paid service that my company covers. I tried to login and failed, so I tried the "Forgot Password" and never received the reset password email. My next action was to contact customer service. But the only way you can use the "Contact Us" to connect with customer service is if you log in or sign up. I can't log in, so I had to create a second account using the free service just t... read more

Lori S 

on BBB

2 years ago

This company is a joke! You cannot reach them by phone, you have to leave a message and wait for them to call back. They sent me "leads" that did not match what I have to offer (extended hours, special needs care, school age care, after school care) that I still had to pay for. When I asked for an explanation of charges on my invoice, I was told how long the billing cycle is and what day they sent my last invoice. I was told there was a $400 cap on my account, and they charged me $550+ before I could get my account cancelled... read more

Sarah M 

on BBB

2 years ago

I wasted 2 months trying to find a nanny just to be ghosted or stood up by everyone I found. No nanny has ever showed up to help, they usually cancel the day before or the morning of the time they are scheduled. I'm wondering if this whole site is a scam. It's very very hard to *********, I have not been able to so far. I paid for a year subscription to use the service and got 0 help. I asked for a refund and they denied me even a partial refund! Complete waste of time and money, especially when you have a baby and no time t... read more

Anthony C 

on BBB

2 years ago

Do not use these services, my aunt hired a guy from this site for my grandparents and he stole $40000 from there bank accounts and opened a bunch off stuff in there name, and there is no way of contacting this company to alert them to removing the guys job listing without paying for a subscription to the site Link to the case and and image of the guy still on the site ************************************* ******************************************************************************* 

Julia Z 

on BBB

2 years ago

The people that are on the site are great but when I no longer needed care.com serviced, I canceled my membership through their site. Then I got a bank statement saying I am still being charged $38.95 per month. I contacted them and was told that though they won't refund me they finally canceled my membership. But then I got 2 more bank statements with their charges. I wrote to them and then said that they won't refund but will cancel my membership. I just went on the site to check and I saw that the membership is still acti... read more

Benjamin V 

on BBB

2 years ago

The sign up process is designed to trick you. After your initial payment, they autorenew your subscription WITHOUT ever sending you any kind of notification about renewal or a transaction receipt. Once you notice, they refuse to refund anything and point to their terms of service. Of course, it is technically my fault for not noticing this sooner but it's a scummy business practice and you should stay far away from this company. They charged me $320 for a service I never knew I was signed up for still.