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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give them a ride straight to jail! I am a child care provide who had been called BY CARE.COM for approx 6 months to join their network, I finally allowed them to present their services only to find out, AFTER A MONTH, that they SCAM hard working people of their monies. I was charged $700 for a month referrals that were not even from my zip code. Their presentation was misleading! Initially they explained that I would be charged for referrals if the parent enrolled, this is PURE LIE! THEY CHARGE FOR ANY REFERRAL THEY ... read more
Business response:
Hi ******, I'm so sorry to hear that you didn't have a positive experience with the Marketing Solution program. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
I tried to find a suitable caregiver gave it several chances. Nothing. Creating and Account was a waste of money. It took a really, really long time to locate where to cancel the account. Worst website in that regard that I have encountered. It appears they intentially set that trap knowing many people willnot go to the trouble because it is a real pain. $38 a month for what? When I cancelled it my account said the payment had not yet been charged. Later I was told it had been charged. I tried to get it resolved with one of ... read more
WORST customer services as in you CANNOT reach them! This MUST be illegal! We signed up for the service, never used it. Tried to access our account to close it, but the email address we originally used no longer existed. Their "solution" for contacting them was to log into your account and chat with customer service so long as you had the upgraded membership level. I found a number searching through ****** for their marketing department, which hung up on me. I emailed their legal department, through the email address I found... read more
Business response:
Hi *******, I'm sorry to hear that you didn't have a positive experience with the site.. Members can reach assistance, by reaching out via our *********** contact us link at help.care.com or ******** Messenger. We appreciate your review. We'll be sure to share your feedback with our management team.
If I could rate this company a zero I would. Don't pay a ***** to this company for their sham service. I paid $445 for their premium access which resulted in one ad that was closed out prematurely, and scant applicants. You're basically paying them for nothing. They refuse to speak with customers on the phone and will only respond via chat or email. They also refuse to provide refunds to unsatisfied customers. My profile had errors from years ago I could not edit. This has been a nightmare and I'm no closer to finding a care... read more
Business response:
Hi ********, I'm sorry you did not have a positive experience with the site. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Just like everyone else who was screwed out of money by them. Twice I used them and twice they reinstated my account and began charging me monthly again. I didn't catch it either time for 2 months. They refused to give me a refund. They lie, lie, lie! DO NOT USE!
Business response:
Hi ******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number <REV-016392 in your response.
There is no way to reach a person at care.com for anything. They expect disabled individuals who need someone to help to use the computer to fill stuff out as if they were top notch computer programmers themselves! Very poor customer service!!!
Business response:
Hi *****, I'm sorry to hear that you didn't have a positive experience with the site. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
this is a horrible company with nonexistent customer service they sell you premium service and say you get unlimited background checks but it suddenly stops working after one background report is done and they will nit help you they wil do absolutely nithing and waste your time in their chatlime all day sendimg you pre-canned messages of 100s of things to do to fix your own problem which you can not. they have no phone customer service. the chat line people have zero clie about anything and do not resolve any issues.
Business response:
Hi, *******, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Total scam they will automatically sign you up for a yearly payment of $166 after your trial ends, half of all these sitters dont even have qualifications and will specify that they need to bring their children along but are charging over $25 an hr. No refunds offered for their terrible services. I wouldnt recommend working with them, their customer service representatives are extremely rude and conniving.
Business response:
Hi ***, Your free membership gives you a chance to try our services in case you werent ready to commit to purchasing a Premium Membership when you first visited Care.com. Members choose the subscription that best fits their needs. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our *******... read more
Horrible site! Just had a chat closed on me by **** from Care.com because he was telling me full on lies and kept blaming me for something I was not doing. i was trying to understand why my response rate to messages was at 67% when I had and always respond to every message! I am diligent about responding and all of a sudden my response rate fell from 100% to 67%. He kept insisting that I had not responded to 8 messages! I did not even receive 8 messages from families. If I had, I never saw those 8 messages and I asked for pr... read more
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm sorry you did not have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.