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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Misleading services. Paid for a month and upon subscription found that the there were no qualified candidates available. Also, I paid $20 for a background check at checkout, but it was not disclosed to me that Care.com already did a standard check for which there is no charge.
Business response:
Hi ******, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
I think your service is great, but you make it like youre booked and then you never hear from the person saying thank you, but we moved on they just cancel you abruptly
Business response:
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
As a business we signed up with care.com to market our preschool. We were told that we should see enrollment of ever 1 out of 10 or 1 out of 20 families that contact us through their website. Out of 98 families I have contacted we have gotten 2 enrollments. Most of the families we never get a response from, or they were looking to be called. Care.com can't control that, however, when I have attempted to call *** the sales manager and ***** part of the sales team I don't receive a call back. Let me rephrase that, out of the 1... read more
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Continued to charge me after I had cancelled my account. Impossible to find contact information on website to speak with someone about these issues. They say on their website in the legal section they will not do refunds - clearly a shady business practice that will refuse to refund when they have not provided the appropriate service.
Business response:
Hi *******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Complete waste of money! I paid for the upgrade to find child care and did the 3 months for $78. Somehow ended up being charged for a background check for $60 and another charge for $12 and I didnt even find a caregiver. I thought it was going to charge me if I had found a care giver that would be fine but not before you find one. There is nobody that can help me and when I go to post another message it looks like it wants to charge me again! I spent $160 and got absolutely nothing out of it. They will not reimburse me, only... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
I realize I do live in a more rural area, but hardly any applicants to choose from and the ones I contacted all at first said they would be able to help me and then said unavailable when date needed drew ******* Glad I only signed up for one month so only lost @$40 and got nothing!
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
You need to pay for **** services if you want to get work! Im not a paying customer, nor will I ever be. And my profile gets buried at the bottom of the list of care providers in a my given geographic area. And when someone does stumble upon me, they say Im the best candidate they have seen because I have four 5 star reviews. None of the other candidates had reviews at all. I called **** customer service on several occasions because my app profile was incorrect. They said they would fix it. 3 months later and still not fixed... read more
Business response:
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
NO CUSTOMER SERVICE WHATSOVER! NO PHONE NUMBER. NO EMAIL. NO CHAT. STAY AWAY FROM THEM. HORRIBLE COMPANY.DISGUSTED WITH THEIR USELESS HELP AREA WHICH PROVIDES NO HELP WHATSOVER TO A NEW CUSTOMER
Business response:
Hi *****, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
You cannot get anyone on ***************** does not have a phone nImber to call. Very frustrating. Those of us that arent computer saavy, it is impossible to hire anyone to help.
Business response:
Hi *****, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 808 reviews.
When is Care.com open?
Care.com is closed now. It will open on Monday at 9:00 a.m.