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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I booked 6 days of backup care. 2 days it got cancelled at the moment; 2 days no show at all; 1 day the nanny was late and 1 day the nanny left 4.5 hours ahead of time
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Care.com closed my account in error and I lost all of my reviews and contacts that Ive built up over the past 10 years. There bus Ness use to be run well, but now they have no way of contacting anyone to correct and reverse their error.
Business response:
<p>Hi *****, </p><p>We are very sorry for your frustration. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.</p>
I signed up for Care.com and realized the same day that the services would not work for me as i needed to bring my child to a sitter and not have one come to my home. I canceled my services while speaking to the Cre.com team. The company unbeknownst to me has continued to draft my account every month. I reached out to them and explained i had canceled the same day and i received an email letting me know they don't issue refunds. Its not a refund it is returning stolen money. I know can no longer reach them by email because t... read more
Business response:
<p>Hi *****,</p><p>We appreciate your review. We'll be sure to share your feedback with our management team. If you need further assistance please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.</p>
I tried to cancel the account last month. I had to press the cancel button a couple times but it finally refreshed and I thought all was good. I got charged again today. I went back into my account to ensure my membership was cancelled. It was not. I tried again to cancel and I got a similar occurrence where the cancelation button was working appropriately. So I contact the team via chat to ensure it is cancelled now and to get a refund. They told me I cannot get a refund at all didnt have record of my cancellation. Of cours... read more
Business response:
Hi ******, We appreciate your review. We'll be sure to share your feedback with our management team. If you need further assistance please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Poor customer service. I had the premium subscription which renews every quarter, my mother passed away in the first month of the quarter and they would not issue a refund.
Business response:
<p>Hi ****, </p><p>I'm very sorry for your loss. Please reach out to through ******** messenger. You can also send a direct message through Instagram or ******** I would like to review your account with you. Please include Reference Number REV-****** when you message.</p>
The same issue was reported by everyone else here - cancellation did not go through and was charged again. Customer service was extremely difficult to contact (only an email or chat service) and once I did contact them they refused to reimburse me despite the fact that numerous customers are reporting the same issue. I'll be warning people away from this service!
Business response:
Hi ****, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number <REV-015778 in your response.
Unbelievably expensive. No reminder alerts before they renew your card for an obscene amount of money to keep membership. The premium membership is in place so you can message potential caregivers, so without it the whole site is worthless.
Business response:
<p>Hi *****, </p><p>I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.</p>
Ive spent an hour trying to contact customer service, support etc. Its awful. The app wasnt letting me reset and Ive already been charged for background check I cant cancel because customer service is impossible to find. I would never recommend this service.
Business response:
Hi *****, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Absolutely horrible company. I tried to cancel multiple times but kept getting thrown in a loop where I would click cancel and it would want. my password, to which I clicked forgot password only for it to email me a link to log in and not reset the password, only to finally get a hold of someone and tole my email wasn't verified so they wouldn't let me cancel. I canceled the day it renewed and asked to be refunded to which they told me it wasn't there problem. I'm trying to dispute with the bank now, but I doubt it will work... read more
Business response:
Hi, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.