Care.com

Pearl B 

on BBB

3 years ago

Care.com charged $430 to my card without authorization. Told me they refunded the money and would show on my account in 5-7 business days. It's way past that and no refund. The representatives refuse to *********** and my bank has not got anything from them. Please be careful, they are scammers. 

Felicia E 

on BBB

3 years ago

They will take your money if you visit their site stay away 

Suzanne F 

on BBB

3 years ago

I have used care.com for years but the recent changes to the platform make it a complete ripoff. I set up a premium membership several months ago but, after a month, noticed that I wasn't getting applicants. When I opened my profile, I realized they had closed my job, making it invisible to caregivers, even though they had just charged me $38.95 for another month. I couldn't figure out how to reach anyone, or how to cancel, so I reached out on FB Messenger and mentioned I was considering the *** or the BBB and requested to c... read more

Eca A 

on BBB

3 years ago

Care.com used to be a good website, but it has changed drastically and has become a scam. They started sneaking extra fees here and there throughout the years. They wanted me to pay for a background check and I decided not to, but now I have completely lost access to my account. All I want to do is delete it, but I can't do anything without paying the fee. The ************* page is completely useless if you do not have access to your account - it gives you links that take you in circles. All emails and phone numbers associat... read more

Ja’Nae G 

on BBB

3 years ago

This is an awful site with false advertisement. I was unaware I would be charged a total of $335.40 for what was supposedly including background checks, driving records, etc but then youre still trying to charge me to view it! Giving me the option to purchase?!? I am so furious with this site and I want Nothing to do with it. I want my money back! This was a total rip off. It does nothing they charge for. $335.40 is highway robbery! I feel cheated and scammed 

Michelle P 

on BBB

3 years ago

Extremely difficult to cancel!! I tried to cancel my subscription online. After i had clicked and confirmed that i wanted to cancel, all the website did was log me out. It would not cancel my subscription. I did it so many times, i thought it had to of canceled my subscription but realized it did not after i saw another monthly charge. After i saw the next month's charge, i contacted customer service online. They claim to have cancelled for me but would not refund my most recent charge. I asked how to escalate and for a phon... read more

Olivia M 

on BBB

3 years ago

Scammy prices and HORRIBLE interface/UX. Caregivers are required to get AND PAY FOR their own background check, which is expensive, and then if you're looking to hire someone you ALSO HAVE TO PAY to see this background check (and it's not cheap!). Care.com must be making a killing on these background checks that make money from every single person who wants to look at them, plus the poor worker who had to pay for it to start with.The Website itself: garbage. There are so many pages on the site that don't allow you to get bac... read more

Dalia L 

on BBB

3 years ago

They will not answer me! I am trying to change my password and the reset link LEAD ME TO DOWNLOAD THE **** I HAVE THE **** JUST LET ME LOG IN AND CANCEL MY SUBSCRIPTION. 

Jose S 

on BBB

3 years ago

Care.com is not a good service, no one should use it, the way they do the background checks is going to fail, they only use the first name, last name and DOB which will always bring innacurate results. They customer services is pretty much non existent and if you want to cancel your account they make it really hard. I highly discourage anyone wanting to use their services to NOT USE THEM!!!