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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Make it difficult to cancel, difficult to contact to rectify anything and refuse to give any refunds for their exorbitant fees they charge for the mere ability to view and respond to messages. Disgusting business practices.
Business response:
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our *********** team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to dis... read more
Care.com is the worst website to try and sign in to and change your information and/or get customer service help. The only way you can even get a phone number to call them is to upgrade to a premium membership. You can't even chat with a bot if you don't have an account. I can't even find where to change from a family looking for a caregiver to being a caregiver. I want to list a profile about my caregiving experiences but it's only asking me about what my family is looking for. I had to submit 6 times that I forgot my passw... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number **************** with your message.
Impossible to get ahold of anyone and my account has been pending for over 2 months. They took my money and I still cant apply for jobs.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
*************** who hides behind their terms of service. I accidentally purchased a year long subscription, and noticed after a few days. **************** rep and supervisor all day same thing "no refunds". Can't even make an exception. THREE DAYS! I know for a fact they could very very easily prorate charge me for their minimum sub, with that fee, and refund the rest. But why would they?? Their Terms of service let them keep your money under any circumstance. Given the economy, this company exists to make your life worse wi... read more
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-***** when you message.
On September 28th the website canceled my membership without any reason.On the phone I got no further information in detail and had to wait two days to receive an email again with no detailed information.I requested the reimbursement of $18.99 that I was charged in July 2023 and $4.99 on September 28th that I was forced into as the website mentioned that I should sign up for premium membership if I wanted to keep access with limited features. I did so and still have no access. On September 29th and 30th I requested to confir... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Beware of Care.com ! I simply went online, and put my information in (that I was "looking:" for a caregiver), and the website showed me some choices., But then it wanted me to purchase a plan (monthly or annual), and I did not want to, so I exited the Care.com site. Because my mother had (1.5 years ago, and without my knowledge), tried to open an account, and had given them her credit card, somehow, they linked that old transaction to my name . (I handled all her banking, she was 92). So, because she had done that, CARE.COM ... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Care.com messed up my very first booking. Told me that the booking was cancelled (though I hadn't) and I was on my own to pay the sitter (which I did via Venmo). They charged me two weeks later inexplicably and then we're like, we can't refund next time you pay a sitter through another way....it was their issue and they had no desire to resolve the issue when it occurred. Glitches and poor customer support.
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
What a scam. They make it impossible to cancel a subscription and continue to charge you for months. You cant cancel the subscription from your account, it automatically logs you out (if you can even find where to cancel). Then you cant get any billing **** number, they say you have to get it from your billing statement but I never got any billing statement, nor is there one available in your account. I had to get my bank to do a stop payment and the bank is how I got the billing **** phone number. CARE.coms website and help... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Absolutely horrible business! Zero customer service and support! When I tired calling their safety support number no one ever answered, I finally got an automated reply saying "leave a message", which I did and I never got a call back! I tried their corporate number and after being on hold for a long time I finally got a human but when I voiced my concerns she HUNG UP on me!! Very shady business practices. I never have gotten a reply to positions I've applied for or replies to messages I have sent directly to potential clien... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 808 reviews.
When is Care.com open?
Care.com is closed now. It will open on Monday at 9:00 a.m.