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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2 star because i did find quality people but their cancel button did not work and I was charged for several months as I overlooked the charge on my bank. They won't provide a refund for their faulty website.
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
No phone number to contact someone. The online chat is awful. They won't answer any of your questions, and when they do, the information they provide is inaccurate. Constant technology issues on their site. They then canceled my membership when I asked for a partial refund when I couldn't use their site to respond to my messages, even though I was a 'premium' member.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Terrible. They will refuse to give a refund even though cancelling your subscription is extremely non-intuitive. When you go to cancel, youll be logged out afterwards. You have to log back in apparently to finish the cancellation but that is so unclear. So at first my cancellation did not go through but I was unaware. I contacted their customer service and managers and they refused to refund me for the one month I was charged again even though it was clear that it was systems error / I was human and made a mistake. Worst com... read more
Business response:
I'm sorry to hear you had trouble cancelling your account. all charges for Care.com subscriptions and services are non-refundable as stated in our Terms and Conditions. We dont offer refunds because weve designed our services to be used for the full billing term selected. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV... read more
Oh great now I see I have wasted my money. I have applied for many jobs, never heard back from anyone
Business response:
Hi *****, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
After trying to use Care.com's platform, I was very disappointed.The prices for short term membership are exhorbitant, and there is no customer service on their site unless you pay for membership... Which does not do anyone any good, if you have questions and need information, to help you decide whether a 'Premium membership' is worth it for you. Any legit business who cares (no pun intended) about customer satisfaction and quality, typically has an email and/or customer service number. I'd advise ************* for service p... read more
Business response:
We appreciate your review. We'll be sure to share your feedback with our management team. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Care is not what they appear. They do not have providers like they indicate. When I cancelled my account, they continued to charge me. In order to speak with customer service about this issue; I had to add the premium membership back on. They disagreed that I cancelled even though I had their email verification. So I sent my credit card company after it. Very shady. Negative stars.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. I would be happy to review your account with you. Please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Cannot cancel my subscription. Keep getting caught in a loop where it tells me my password is bad so I reset it and go to cancel again and it tells me my password is not valid. Seems like they are doing this purposefully. Cannot find phone number to call to assist with cancellation.
Business response:
Hi *******, Im sorry you are having trouble reaching us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link athelp.care.comor through ******** Messenger. Please include Reference Number REV-****** when you message.
This absolute scam. They show you fake babysitter profiles in your area to sign you up. The moment I paid for the service all of those profiles disappeared and it said there are no nannies in your area. They told me I should try and post a job to find one! All I needed is an occasional babysitter for date night, its not a job. Next they have an option for a one time babysitter but, they make you pay for the hours of care before you even find a babysitter!! Who would do that? Pay for a babysitter before you know who they are?... read more
Business response:
Hi *****, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
You can not get in touch with a person. Where do I write a review about the person that we hired. She is lazy and is only there to collect money. There doesn't seem to be anyone monitoring who goes on this site. Do NOT use care.com. They should be named scam.com
Business response:
I'm sorry you had trouble finding assistance We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message. In addition please review ho to leave a review for a Caregiver. ********************************************************************************************************************
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.