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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Agreed! It is a scam! I'm on hold with my bank as we speak to stop payment to Care.com. Site notified me that I had a message from a potential client, but to communicate with them, I had to upgrade = pay more. In fact, to get customer service, the site said I had to upgrade = pay more.Not a reputable or good company!
Very unhelpful. Accidentally paid for 1 year when I meant to pay for 1 month. They wont refund me the difference. Stay away, TERRIBLE CUSTOMER SERVICE
I cancelled the service on the app and for some reason it did not process. I didn't realize this until I was charged for another month. Once this was brought to my attention I immediate logged in via the website and cancelled the service. I then chatted with them to see if they would be willing to refund my money since it was a glitch in their app - nope so sorry, but you can use the app until July 12th. Well, I don't need it any longer so why they really should be able to refund my money. On top of all this, their app is gl... read more
The people I interacted with through the site for babysitting, nannies, and housecleaners had different prices than advertised and, in one case, bailed less than 24 hours before the confirmed engagement, even though we'd booked weeks in advance looking for coverage for a big family celebration. We had to scramble to find coverage. When I contacted the company about the cancelation, they were dismissive and offered no support to help remedy the situation. When families cancel at the last minute, they are on the hook for a fee... read more
Don't waste you money if you are looking for a job! It's almost like a scam, they take your money, you can't update your information, the app is terrible and there is no customer service for help solving any problems. I sent countless emails to address the problems and to ask for support and this is their response "This email address is no longer monitored" STAY AWAY!! I wish I read the reviews before I sign up.
My credit card is being billed for a subscription I have not authorized and can not seem to cancel.
Terrible company practices. They will try to prevent you from cancelling your membership. The people responding to you on he apparel bots. They will never call you.There is no way to reach the company unless you find their merchant number in your credit card transaction notice.
Terrible! Predatory and shady, As if finding childcare wasn't as difficult and expensive as it is- we have these predatory companies making our lives harder. I haven't had great luck finding an occasional babysitter and I really needed one for a particular day. I signed up for what I thought was a 1 month subscription. Then there were no viable sitters for my area and I immediately went to cancel and they charged me for a whole year! And then I realized a few days later the cancellation hadn't even gone through. I highly rec... read more
1 month subscription keeps on deducting from my Credit Card.Beware.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.