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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had a basic free membership for many years. I have posted jobs, but they are rejected, yet no one will tell me why. I just discovered three separate charges on my credit card statement that I didn't make. When I sign into my account, it still says I have the basic membership and no charges have been made. I called them to have them removed. They said they have a strict no refunds policy. I said I never made the charges, but they still refuse to credit my account. I will call my bank and file a complaint against them.
Business response:
Hi *****, I'm sorry to hear you have been getting charged after you feel you have a basic account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Agreed! It is a scam! I'm on hold with my bank as we speak to stop payment to Care.com. Site notified me that I had a message from a potential client, but to communicate with them, I had to upgrade = pay more. In fact, to get customer service, the site said I had to upgrade = pay more.Not a reputable or good company!
Business response:
Hi ****, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message.
Very unhelpful. Accidentally paid for 1 year when I meant to pay for 1 month. They wont refund me the difference. Stay away, TERRIBLE CUSTOMER SERVICE
Business response:
Hi ******, We'd be happy to review your account. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
I cancelled the service on the app and for some reason it did not process. I didn't realize this until I was charged for another month. Once this was brought to my attention I immediate logged in via the website and cancelled the service. I then chatted with them to see if they would be willing to refund my money since it was a glitch in their app - nope so sorry, but you can use the app until July 12th. Well, I don't need it any longer so why they really should be able to refund my money. On top of all this, their app is gl... read more
Business response:
Hi ****, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. I would be happy to review your account with you. Please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV- when you message. Deleting and reinstalling the latest version of the app may also be helpful.
The people I interacted with through the site for babysitting, nannies, and housecleaners had different prices than advertised and, in one case, bailed less than 24 hours before the confirmed engagement, even though we'd booked weeks in advance looking for coverage for a big family celebration. We had to scramble to find coverage. When I contacted the company about the cancelation, they were dismissive and offered no support to help remedy the situation. When families cancel at the last minute, they are on the hook for a fee... read more
Business response:
Hi *****, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message. I'll be sure to share your feedback with our management team.
Don't waste you money if you are looking for a job! It's almost like a scam, they take your money, you can't update your information, the app is terrible and there is no customer service for help solving any problems. I sent countless emails to address the problems and to ask for support and this is their response "This email address is no longer monitored" STAY AWAY!! I wish I read the reviews before I sign up.
Business response:
I'm sorry to hear your feedback on Care.com. As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to try to assist if you want to reach out to ** through our *********** contact ** link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
My credit card is being billed for a subscription I have not authorized and can not seem to cancel.
Business response:
Hi *******, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to ** via our phone number listed on your credit card statement. You can also reach out to ** through our ******** Messenger. Please include Reference Number REV-****** with your message.
Terrible company practices. They will try to prevent you from cancelling your membership. The people responding to you on he apparel bots. They will never call you.There is no way to reach the company unless you find their merchant number in your credit card transaction notice.
Business response:
Hi ******, I am sorry to hear your feedback on Care.com. As an online-based company, we utilize our online capabilities to the fullest. Premium members or members who have a current booking can always live chat with ** through the Contact ** button found at help.care.com. You can also reach out to ** through our ******** Messenger. Please include Reference Number REV-****** with your message.
Terrible! Predatory and shady, As if finding childcare wasn't as difficult and expensive as it is- we have these predatory companies making our lives harder. I haven't had great luck finding an occasional babysitter and I really needed one for a particular day. I signed up for what I thought was a 1 month subscription. Then there were no viable sitters for my area and I immediately went to cancel and they charged me for a whole year! And then I realized a few days later the cancellation hadn't even gone through. I highly rec... read more
Business response:
Hi, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.