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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They charged me over $120 for premium membership and background check. But downgraded BOTH my services without telling me. They only provided me $60 refund, but still charged me $60 without providing me any paid services. Be aware!!!
It would be a challenge to find a worse service provider. They prey on people when they are at their most vulnerable, make them sign up for expensive subscriptions that are impossible to cancel, and then fails to actually provide backup care, or even notify you when your confirmed backup care cancels. Truly, truly awful.
A terrible web site. I am being charged even though I have canceled my membership. I had to have premium member ship to chat with anyone. I am being billed even though I have canceled membership. There is no customer service number. How do I reach you ? Why does my status say active when I have canceled my membership ?
Horrible company. I just found out they have been charging my credit card $45 a month for the past year. I canceled this account last year and can't even get a phone number to speak with someone. This is a disgrace how they take advantage of people.
I downgraded my account in February of 2022 after I found the sitter I needed for my son. Not sure what Care.com was doing on the backend - I guess switching it back to premium? They continued to charge me $41 a month, without my knowledge, and now refuse to refund any charges. Incredibly frustrating. Steering clear of Care.com for any future care needs, what a nightmare.
I used care.com as a daycare provider looking for families in need of childcare. I experienced the overwhelming number of spam clients who did not respond by phone or email after I was notified that they were looking for childcare. I received another large amount of parents who were looking for a child here 6 to 9 months out I would not recommend care.com. Do not waste your money or your time using this website. Also, when I tried to cancel it, I had a very hard time getting in touch with a anyone in order to stop the excess... read more
Care.com is a truly evil company. If youre facing a family emergency and scrambling for a caregiver like I was, do not rush into using Care.com, it isnt worth it. Its hard enough to go through what youre going through without feeling taken advantage of by this company.Ive never even thought about writing a review like this and I hope to never do it again. They make it incredibly difficult to cancel your subscription and refuse to refund you after you try to cancel it. Their customers are people who are in dire need of help, ... read more
They illegally charge people, the suspend your membership for no reason, you have to PAY to talk to customer service? What?! Absolutely terrible company
You have to purchase an "upgrade" to be able to talk or email someone in customer service on **********************???! What kind of service is that?? The website doesn't function right either. Absolute junk
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.