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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1 month subscription keeps on deducting from my Credit Card.Beware.
Business response:
Hi, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further,please reach out to ** through the contact ** link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
They charged me over $120 for premium membership and background check. But downgraded BOTH my services without telling me. They only provided me $60 refund, but still charged me $60 without providing me any paid services. Be aware!!!
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to review your account with you if you want to reach out to ** through our *********** contact ** link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
It would be a challenge to find a worse service provider. They prey on people when they are at their most vulnerable, make them sign up for expensive subscriptions that are impossible to cancel, and then fails to actually provide backup care, or even notify you when your confirmed backup care cancels. Truly, truly awful.
Business response:
Hi ********, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-REV-****** when you message.
A terrible web site. I am being charged even though I have canceled my membership. I had to have premium member ship to chat with anyone. I am being billed even though I have canceled membership. There is no customer service number. How do I reach you ? Why does my status say active when I have canceled my membership ?
Business response:
Hello *******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. I would be happy to review your account with you. Please reach out to ** through our contact ** link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Horrible company. I just found out they have been charging my credit card $45 a month for the past year. I canceled this account last year and can't even get a phone number to speak with someone. This is a disgrace how they take advantage of people.
Business response:
Hi ********, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our *********** team at any time. Premium members can always live chat with ** through the Contact ** button found at help.care.com as well as reach out to ** via our phone number listed on their credit card statement. If you'... read more
I downgraded my account in February of 2022 after I found the sitter I needed for my son. Not sure what Care.com was doing on the backend - I guess switching it back to premium? They continued to charge me $41 a month, without my knowledge, and now refuse to refund any charges. Incredibly frustrating. Steering clear of Care.com for any future care needs, what a nightmare.
Business response:
Hello *****, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
I used care.com as a daycare provider looking for families in need of childcare. I experienced the overwhelming number of spam clients who did not respond by phone or email after I was notified that they were looking for childcare. I received another large amount of parents who were looking for a child here 6 to 9 months out I would not recommend care.com. Do not waste your money or your time using this website. Also, when I tried to cancel it, I had a very hard time getting in touch with a anyone in order to stop the excess... read more
Business response:
Hi *********, I'm sorry to hear that you didn't have a positive experience with the site. If you would like to discuss your concerns please reach out via our *********** contact ** link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Care.com is a truly evil company. If youre facing a family emergency and scrambling for a caregiver like I was, do not rush into using Care.com, it isnt worth it. Its hard enough to go through what youre going through without feeling taken advantage of by this company.Ive never even thought about writing a review like this and I hope to never do it again. They make it incredibly difficult to cancel your subscription and refuse to refund you after you try to cancel it. Their customers are people who are in dire need of help, ... read more
Business response:
Hi *****, Thank you for your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our *********** team at any time. Premium members can always live chat with ** through the Contact ** button found at help.care.com as well as reach out to ** via our phone number listed on their credit card statement. If you'd l... read more
They illegally charge people, the suspend your membership for no reason, you have to PAY to talk to customer service? What?! Absolutely terrible company
Business response:
Hi ********, We'd be happy to review your account with you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found athelp.care.com as well as reach out to ** via our phone number listed on your credit card statement. You can also reach out to ** through our ******** Messenger. Please include Reference Number REV-****** with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.