This profile has been claimed by the business owner or representative.
Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You have to purchase an "upgrade" to be able to talk or email someone in customer service on **********************???! What kind of service is that?? The website doesn't function right either. Absolute junk
Business response:
Hi Shanna, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-014970 when you message.
As a care giver, the customer service is terrible! They took my money just fine. Then one day I was unable to sign in and there is absolutely no one to help. I get automated messages as a response to my requests for help on FB messenger. I can't even get the send button to work on the website. It's really too bad, because I really enjoy the families I work with. And I liked that I was able to have a safe way to link up with families and show them my back ground check.
Business response:
Hi Diana, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014969 with your message.
This company is a complete fraud!!! Don't ever in your life use their services!!! I booked a nanny for an important date she never showed so I cancelled my premium membership and have the email proof. I reach out to customer support because I kept being charged for 3 months!!! They told me there was nothing to do about it and that they escalated to a supervisor and I needed to wait until they reached out they couldn't even refund me for the months that legally they should have never charged me for!!! This is the worst custom... read more
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-REV-014985 when you message.
You have to have a premium membership to contact them through chat or by email. I recently moved but the site won't let me update my address and I can't contact anyone because I do not have a premium membership. If you call their ***** number it's a recording telling you to read the help articles on their website. This is probably the worst customer service I have ever come across.
Business response:
Hi Melissa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014967 when you message.
I have been trying for months to terminate my services yet they continue to bill me. They are impossible to reach by phone or email. Ironically I have to upgrade my service to be able to speak to someone live. It is so annoying. I am going to see if I can pursue legal action.
Business response:
Hello Eileen, I'm sorry you are having trouble closing your account. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014968 when you message.
Care.com will not listen to our work out any arrangements to resolve a clear over charge issue. They have erected barriers between management of the company and customers forcing customer to use a poorly designed phone line. *****************, CEO, says on his profile on the Care.com website: "This is a personal mission for me. As a father of two young boys and a son of aging parents, I am the Care.com customer. I deeply believe in *********************** potential to transform the process of finding a loving, committed and ... read more
Business response:
Hi David, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-014941 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
If I could give them a 0 star I would.Buyer Beware. They gladly take your membership money, which has to be paid upfront, and then do not stand behind what they market. The rates shown are outdated and they do not update them so you think you can get housecleaning for between $15 - $25/hour but when you talk to the applicant directly, they have a minimum of $50-60. According to the girl I spoke with, she tries to update her site but CARE.COM does not do it. They do not stand behind anything, you don't find this out until you... read more
Business response:
Hi Deborah, Thank you so much for your feedback. I'm sorry to hear you did not have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014948 when you message.
I signed up with care.com to look for a caregiver for my mom when I went to ****** this past March. I was able to find someone to watch her for 3 days, but she never showed up, and she wouldnt answer her phone. Dissapointed I lost faith in care.com and cancelled my account. I decided to let it go and be out only $80. But not realizing until yesterday that they were still charging my card for the last 3 months. There is no telephone number to contact them on their site, however I was able to contact them from my credit card b... read more
Business response:
Hi John, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-014898 when you message.
The process of applying was simple enough at the start; however, there were several points at which the site would reload, and my application started to look more like a babysitter application than the tutor application I had been filling out. Whatever, technical difficulties, right? Well, I get to the part where it says I need a background check. I put in my info, and it said my payment didn't go through. The next day, I saw not one, not two, but three charges on my account. Thankfully I was able to fix it through my bank, ... read more
Business response:
Hi Merlin, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014622 when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.