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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Yet another unhappy customer. This company makes it nearly impossible to get in touch with them. If you forget your password, good luck! You can't call, use chat, or email. ALL modes of communication are disabled. If you luckily do manage to track down or reset your password, the chat is full of canned responses and "this is all I can do for you." Do not recommend getting embroiled with this company. Steer very clear.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014806 with your message.
This used to be a great site. Almost all my leads for my Tutoring business came from this site. Within the last month or so Care.com completely changed their format and started requiring all customers to be premium members in order to communicate with potential clients. The new format is not allowing employers and potential employees to communicate with each other. And when a job is sent to a potential caregiver they have to decide whether or not they are going to take the position without having a discussion with the potent... read more
Business response:
Hi Katherine, We recently introduced the fee as a way to support ongoing enhancements, with the goal of helping you connect with more families, faster than ever. The fee applies to all caregivers who accept bookings through the site and are subject to change. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014805 when you message.
This company has become a scam - unreachable by phone or my email. Their email box is full. They reactivate the auto renewals on your account & then say you have to pay 3 months before you can cancel.
Business response:
Hi Stephen, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014796 with your message.
There is a rating of one star because there was no way to leave zero! This company practices aggressive and predatory tactics to get you to sign up. The representative did not listen and repeatedly interrupted with her pitch. This was a high-pressure sales call for a product I have no need or desire to enroll in. Calls repeatedly and leaves messages that it is important that I get back to her. We have put a "do not answer" notice to all employees for a call from care.com. I will NEVER return any of their calls. It was disres... read more
Business response:
Hi Julie, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014768 when you message.
Care.com Charged my card after cancelling my membership. I even called the day that I noticed a charge, which was the same day it posted, and they refused to refund me. This company is predatory, and YES, they deserve a large class-action lawsuit to be filed against them!These large online companies continue to use these tactics until theyre slapped with a huge lawsuit.and they still continue.We live in tumultuous times! Care.com I was my money that you stole from me RETURNED. YOU ARE CRIMINALS IN MY MIND. STOP TAKING ADVANT... read more
Business response:
Hi April, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-014769 in your response.
There is no way for caregivers to contact customer service unless they pay for a monthly subscription. I tried emailing, calling, and reaching out through Instagram. This is very hard to deal with when one needs help!
Business response:
Hi Erin, I'm sorry you had trouble finding assistance. Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014770 when you message.
Their format has changed since I last used it. At this time, they do not give you a free preview of how their premium subscription works. Paid $38, and when I searched for sitters with a specific parameter I was unable to directly contact those that specifically met my needs. Instead it takes you to a page where it makes you use a credit card to "book" the person before you even have a chance to connect with them and interview them. The site is very hard to navigate, and not set up for you to find a long term care person wit... read more
Business response:
Hi Brittany, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm sorry you did not have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014716 when you message.
do NOT sign up until you have checked some sample of what's available. They have a HARD sell to BUY now with discounts, etc. I searched and saw there were 80 candidates. Who knew when I limited it to males (because my mother has dementia and thinks all females are trying to steal her husband) that there would be ZERO.I immediately contacted customer service and asked for a refund b/c I bought the premium and background check b/c I assumed out of 80 there would be at least 8? and that I would want to do background checks. The... read more
Business response:
Hi Sophia, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-014667 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I used care.com in past and it was fine. So i signed up again for 3 months. I have a complex housesitting job. They no longer let customers post. At the end of the "post" they set their own price to my job and said they would bill my credit card, take out other fees for it and then pay the sitter. I told customer service that due to the complexity of my petsitting job i would need to pay the sitter myself.. They said i couldn't. Then i asked for a refund as i had just ordered the service and they refused. They said it didn't... read more
Business response:
Hi Teya,I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-014649 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.