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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This used to be a great site. Almost all my leads for my Tutoring business came from this site. Within the last month or so Care.com completely changed their format and started requiring all customers to be premium members in order to communicate with potential clients. The new format is not allowing employers and potential employees to communicate with each other. And when a job is sent to a potential caregiver they have to decide whether or not they are going to take the position without having a discussion with the potent... read more
This company has become a scam - unreachable by phone or my email. Their email box is full. They reactivate the auto renewals on your account & then say you have to pay 3 months before you can cancel.
There is a rating of one star because there was no way to leave zero! This company practices aggressive and predatory tactics to get you to sign up. The representative did not listen and repeatedly interrupted with her pitch. This was a high-pressure sales call for a product I have no need or desire to enroll in. Calls repeatedly and leaves messages that it is important that I get back to her. We have put a "do not answer" notice to all employees for a call from care.com. I will NEVER return any of their calls. It was disres... read more
Care.com Charged my card after cancelling my membership. I even called the day that I noticed a charge, which was the same day it posted, and they refused to refund me. This company is predatory, and YES, they deserve a large class-action lawsuit to be filed against them!These large online companies continue to use these tactics until theyre slapped with a huge lawsuit.and they still continue.We live in tumultuous times! Care.com I was my money that you stole from me RETURNED. YOU ARE CRIMINALS IN MY MIND. STOP TAKING ADVANT... read more
There is no way for caregivers to contact customer service unless they pay for a monthly subscription. I tried emailing, calling, and reaching out through Instagram. This is very hard to deal with when one needs help!
Their format has changed since I last used it. At this time, they do not give you a free preview of how their premium subscription works. Paid $38, and when I searched for sitters with a specific parameter I was unable to directly contact those that specifically met my needs. Instead it takes you to a page where it makes you use a credit card to "book" the person before you even have a chance to connect with them and interview them. The site is very hard to navigate, and not set up for you to find a long term care person wit... read more
do NOT sign up until you have checked some sample of what's available. They have a HARD sell to BUY now with discounts, etc. I searched and saw there were 80 candidates. Who knew when I limited it to males (because my mother has dementia and thinks all females are trying to steal her husband) that there would be ZERO.I immediately contacted customer service and asked for a refund b/c I bought the premium and background check b/c I assumed out of 80 there would be at least 8? and that I would want to do background checks. The... read more
I used care.com in past and it was fine. So i signed up again for 3 months. I have a complex housesitting job. They no longer let customers post. At the end of the "post" they set their own price to my job and said they would bill my credit card, take out other fees for it and then pay the sitter. I told customer service that due to the complexity of my petsitting job i would need to pay the sitter myself.. They said i couldn't. Then i asked for a refund as i had just ordered the service and they refused. They said it didn't... read more
I canceled my premium mrmbership in January and was billed for a semiannul payment on April 27,2023. I reached out to them and they said they wouldnt make refund me the money because i didnt have an email verifying my cancelation.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.