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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is engaged in online fraud. They make you think you're signing up for one month but they charge you for a year up front and refuse to refund you. They ended their online chat with me abruptly when I said this. They have no phone number to reach them on. They need to be shut down.
A terribly predatory company. You must pay their fee first only to find out that they have no available caretakers. There were many listed but many of them had very specific criteria and limitations to what they would offer, unless you chose those care takers with a poor rating. It is impossible to contact Care.com if there are any issues as they only allow chat for 6 hours after a booking. They said there is a number on their invoice but they never sent it. They will keep charging your card even after requesting to cancel a... read more
I do not know if any additional 1/5 review will make any difference.do not subscribe I needed a nanny in 2020. I used their premium service just once.I did not know that it gets auto renew( subscription)I was reviewing my credit card and noticed being charge almost 150 dollar per quarter.I used their ******* service so i thought it was that but i discontinued that service like three months back when i did some research. they have been charging me 150 dollar/ quarter since last 3 years almost charged more than **** dollars so... read more
Care.com uses a members background check to determine their credibility and I get that. But to delete my profile because of a clients family member complaining that ** harassing them ? I never harassed I did my job but if paydays are set on a certain day then lets keep our word. Care.com gives no reason why a member is erased from their platform will not give a chance to talk to anyone about why I can not use platform. I have a few traffic misdemeanors which resulted in conviction. People makes mistakes we live and we learn ... read more
Caregivers should have a CLASS ACTION LAWSUIT. I have been on this website for over a ******** have families that trust me with their lives. I HAVE ALSO REFERRED MANY FAMILIES TO THIS SITE. WHILE I WAS CARING FOR A CLIENT FROM CARE.COM, my account was terminated without ANY EXPLANATIONS as to why. They took the money for my annual renewal background check, but terminated my account 2 months later, out of the blue. THERE IS ZERO CUSTOMER SERVICE, SO WHO DECIDES WHEN TO TERMINATE A CAREGIVER'S ACCOUNT??? THERE IS NO TELEPHONE ... read more
Dont waste your time or money! I will be writing to BBB the company should go under hopefully sooner rather than later. They will take your money no problem. But then your gone!
Care.com has one of the worst possible customer services. If you don't pay extra to receive the privilege of calling calling CSR over the phone, you are punished by relying on their snail-like responses over the email. As long as it's not too important, this doesn't matter but when it something involving money, such as unpaid bookings due their glitching debit card function, it is troublesome. They literally are not responding. They are actually ignoring me! For this, I give them 1 star.Of course, if I PAID to have the honor... read more
Don't waste your time and money. Never give them your credit card information. They will randomly bill you and you can't speak to a human.
If I could leave a zero-star review, I would. Care.com is a shell of the company it once was. Their technology is riddled with errors. Their cross-platform integrations for background checks are basically not working, yet they continue to charge people for services these services. Their member ops team is clearly overwhelmed, and it is pretty clear that they lack leadership and the skills to fix the issues they are experiencing. This is basically a monopoly gone horribly wrong. If you can avoid them, DO.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.