This profile has been claimed by the business owner or representative.
Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I canceled my premium mrmbership in January and was billed for a semiannul payment on April 27,2023. I reached out to them and they said they wouldnt make refund me the money because i didnt have an email verifying my cancelation.
Business response:
Hi ******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to ** through our *********** contact ** link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
This company is engaged in online fraud. They make you think you're signing up for one month but they charge you for a year up front and refuse to refund you. They ended their online chat with me abruptly when I said this. They have no phone number to reach them on. They need to be shut down.
Business response:
Hi Sushrut, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014602 with your message.
A terribly predatory company. You must pay their fee first only to find out that they have no available caretakers. There were many listed but many of them had very specific criteria and limitations to what they would offer, unless you chose those care takers with a poor rating. It is impossible to contact Care.com if there are any issues as they only allow chat for 6 hours after a booking. They said there is a number on their invoice but they never sent it. They will keep charging your card even after requesting to cancel a... read more
Business response:
Hi John, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-014583 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I do not know if any additional 1/5 review will make any difference.do not subscribe I needed a nanny in 2020. I used their premium service just once.I did not know that it gets auto renew( subscription)I was reviewing my credit card and noticed being charge almost 150 dollar per quarter.I used their ******* service so i thought it was that but i discontinued that service like three months back when i did some research. they have been charging me 150 dollar/ quarter since last 3 years almost charged more than **** dollars so... read more
Business response:
Hi Asad, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-014603 when you message.
Care.com uses a members background check to determine their credibility and I get that. But to delete my profile because of a clients family member complaining that ** harassing them ? I never harassed I did my job but if paydays are set on a certain day then lets keep our word. Care.com gives no reason why a member is erased from their platform will not give a chance to talk to anyone about why I can not use platform. I have a few traffic misdemeanors which resulted in conviction. People makes mistakes we live and we learn ... read more
Caregivers should have a CLASS ACTION LAWSUIT. I have been on this website for over a ******** have families that trust me with their lives. I HAVE ALSO REFERRED MANY FAMILIES TO THIS SITE. WHILE I WAS CARING FOR A CLIENT FROM CARE.COM, my account was terminated without ANY EXPLANATIONS as to why. They took the money for my annual renewal background check, but terminated my account 2 months later, out of the blue. THERE IS ZERO CUSTOMER SERVICE, SO WHO DECIDES WHEN TO TERMINATE A CAREGIVER'S ACCOUNT??? THERE IS NO TELEPHONE ... read more
Business response:
Hi Georgina, We deeply regret that you believe discrimination played any part in the recent decision concerning your membership. We are committed to maintaining a safe platform and one free of discrimination. Our safety program is always evolving, and we review individual account closure decisions carefully but do err on the side of caution. Feedback like yours is taken seriously, and we appreciate the time you took to express your concerns which will be shared with our management team. If you would like to discuss your conc... read more
Dont waste your time or money! I will be writing to BBB the company should go under hopefully sooner rather than later. They will take your money no problem. But then your gone!
Business response:
Hi Deb, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV- 014569 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Care.com has one of the worst possible customer services. If you don't pay extra to receive the privilege of calling calling CSR over the phone, you are punished by relying on their snail-like responses over the email. As long as it's not too important, this doesn't matter but when it something involving money, such as unpaid bookings due their glitching debit card function, it is troublesome. They literally are not responding. They are actually ignoring me! For this, I give them 1 star.Of course, if I PAID to have the honor... read more
Business response:
Hi Daniel, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm sorry you had trouble finding assistance. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014570 when you message.
Don't waste your time and money. Never give them your credit card information. They will randomly bill you and you can't speak to a human.
Business response:
Hi Beth, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-014571 with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.