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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could leave a zero-star review, I would. Care.com is a shell of the company it once was. Their technology is riddled with errors. Their cross-platform integrations for background checks are basically not working, yet they continue to charge people for services these services. Their member ops team is clearly overwhelmed, and it is pretty clear that they lack leadership and the skills to fix the issues they are experiencing. This is basically a monopoly gone horribly wrong. If you can avoid them, DO.
Business response:
Hi ****, We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-******when you message.
This is a terrible company to use. They have extra fees that they charge to your account with out letting you know. This company took **** from my business account and refuse to refund it. The company does not have a number to reach them, they say they will call you but never call. They are soo inconsistent! After speaking with ******** and ***** from this company, they were no help at all. They will rob you for your money. DO NOT SIGN UP! It says Care.com, but should say Dontcare.com!
Business response:
Hi, ******** Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I paid for the background check and membership, almost $50, then I applied to several jobs, but for over a month now, it says "Application pending approval." I sent them several emails and screen shots, and received several responses, none that helped. The last response was "We are looking into it, thank you for your patience." So, I basically have no way of contacting employers. This is a scam/ripoff. I have put my account of pause, and it says I will not be charged any further fees, fingers crossed.
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference NumberREV-****** when you message.
Canceled my account and they continued charging me. Would not recommend using them unless you like to have your money stolen.
Business response:
Hi *******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
I signed up for Care.com in 2017. When I moved later that year, my address would not update, so I couldn't get my profile on there accurately. A couple years later, they charged my account $80 for background checks and I still couldn't update any info. It is now 2023, and they have been charging my account every year, with no option to cancel. There is no customer service to talk to and no way to cancel. This is not a legitimate company!
Business response:
Hi ***, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Care.com VERY DECEPTIVE needs to be Investigated. HORRIBLE Hang up and never visit the site. they are pulling all your private your info as soon as you log in by set investigative algorithms. This ** should be put out of business! OWNED BY AIC out of *****. A **nglomerate that make sure NO ONE EVER ANSWERS A PHONE! THAT'S THE **** RIGHT THERE!Some sales man named *********************** me from a 424 phone in LA? Then after PRETENDING he's customer service asking me DETAILS about my loved one. After 15 mins he gets a *******... read more
Business response:
Hi *****, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
I would give zero stars if I could. I wasn't aware of a quarterly membership I was paying. So far already paid over $400. I did not even login for a whole year. So obviously I wasn't using any of thier services. When I try reaching their leadership explaining my case, they jsut sent me an email from the 'care supervisor' saying they cannot help me. They never gave me a number I can call and talk to some representative. This is a money sucking company. stay away from them!
Business response:
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
HORRIBLE COMPANY. My job post, which was very detailed and specific, was rejected twice because it didn't conform to some "standard"no mention as to what 'standard' I'd violated, just a form email. "Help Desk" person didn't even participate in our "live chat" (bogus "person," obviously.) I finally got an email response to my question ten hours later with a cut-and-paste of the website section that I'd already read. Impossible to talk to an actual person. Their Toll-free ****************** number directs you to the website, t... read more
Business response:
Hi *** If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through ******** Messenger. Please include Reference Num... read more
They make it impossible to speak directly. with them. Also, canceling your Premium Membership is very difficult. They only canceled mine after I contacted my credit card *** as they continued top charge me. AVOID!
Business response:
Hi *****, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.