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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care.com's membership subscription is predatory. They create the appearance that you need to enroll in premium membership to post and communicate with care providers. This is not the case. When I realized this without actually using the membership, I cancelled within 6 hours of "subscribing." Too late - they would not refund my initial payment. I spoke with customer support and they only pointed me to terms and conditions that were never sent to me and I never opted in to. Customer support could not have been more patronizin... read more
Business response:
Hi *****, I am sorry for your frustration, The free membership gives you a chance to try our services in case you werent ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our ******** Messe... read more
They won't let you cancel your membership! You cannot do it online if you need to change your password- I signed up for forgot your password and it wouldn't let me change it! The site just kept trying to make me login when I needed a new password! When you try to contact them by email you cannot submit it. Also you cannot get any help through their **** number. I have to cancel my debit card so they will stop billing me! Horrible!
Business response:
Hi ******, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Absolutely horrific this company used to be good you try to email them and they respond with the same email over and over again they are thieves somebody must have taken over the company all they do is steal your money I have been trying to get into my account they have my credit card information and I cannot get into my account to change anything I have canceled that card that's probably why they locked me out and pretend they have no idea what they're doing they are stealing people's money they are using your social securi... read more
Business response:
Hi ******, I'm sorry for your frustration. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Their website is awful. With premium membership they still try to make you post a job opening to all instead of allowing you pick one or two providers of your choice to message. By contract you are supposed to be allowed with a premium membership to send up to fifty messages a day. They block this, trying to force you to list the job as an open to public listing.
Beware of this company. Once they take your money-it's GONE. I cancelled my account and they still charged me. I complained and asked for a refund and they would not come to a resolution. Back in the good old days people would value repeat customers. Nowadays companies like this dont care at all about the customer. Watch Out!
Business response:
Hi, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
I joined Care Premium because I needed someone to help in the house. First of all, it is not possible to talk to Care. Second nobody contacted me so I contacted a few people. The majority did not respond. The one that responded scheduled a meeting to discuss the job and she never showed up or even texted me that she will not come.I finally found someone to come by my own contacts and forgot about Care.They charged me for a second term without ever telling me that they will do so. Most decent businesses let you know a few day... read more
Business response:
Hi ******, Thank you for sharing your experience with us. I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
They charge before doing the credit check. I was trying to enroll my wife to be a babysitter and they charge 25$ to do the credit check. I paid and when I put my wife info and SSN their website says it is not possible because of some problem they can't specify. Basically stole 25$ from me
Business response:
Hi *******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Deserve a zero star! Very deceptive people. Waste of time and money. I own a ******* center, they solicited me to sign up with them for an annual fee of $200 and they will send me credible leads for potential enrollments. Their representative, *********************, made it seem that if I'm not satisfied they will refund my money. All the leads they sent to me were fake and bogus. When I tried to cancel within less than 30 days, they refused to refund my annual fee. I was told by the marketing manager that the company won't ... read more
Business response:
Hi *****, We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Stay away no way to cancel a basic membership without paying a nonrefundable $20 screening Absolutely ludicrous, there is no way to cancel a basic subscription see below from there help section on care.com "Let's get you the help you need.For members with a Basic subscription, we have our Frequently Asked Questions available for answers. To reach out to our *********** team via email or chat, you must upgrade your account. If you were previously a Premium member, please see your Billing Statement for the phone number to cont... read more
Business response:
Hi ******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.