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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am being charged monthly for an account that I have closed and have proof that I closed it on June 18, 2022. I cannot login to speak or talk with a representative because my account is CLOSED but they keep charging me. I will be taking it up with lawyers but this is ridiculous that we cannot talk with someone on the phone to dispute this issue!!!! Worst customer service ever.
Business response:
Hi ********, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-******when you message.
Unethical billing practices. Despite thinking you are purchasing a one, two or three month term, they automatically enroll you in an ongoing subscription service without your consent or control. I purchased a one month term, why would I want to enroll in a never-ending service? It is then up to you to figure this out and cancel the subscription before they charge you. I did not realize this until I saw an additional charge on my credit card statement and when I reached out to them (which is not easy given there is no phone n... read more
Business response:
Hi Hi *****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Rev-****** when you message.
I'm grateful to say that I found a house keeper through the service but my 2 star review is mainly about the fact that even though I cancelled my paying membership after finding a good house keeper, Care.com continued to charge my card despite the fact that I cancelled the service through their website. Of course there is no phone number to call to a live person to fix the problem. Yes they have a phone number but when I called it, the recorded message only said to find help on their website which makes their phone number wo... read more
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Same scam as many others...cancelled premium, thought it was cancelled but wasn't. Company refused to re-emburse. They have a permanent glitch in their cancel button apparently, also they conviently do not send out mo they invoices. This has to be by design.
Business response:
Hi *******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
I have used Care.com for YEARS and YEARS and never had issues until now. In fact I've been interviewed by their marketing departments before. But obviously, by these reviews something isn't going right. I started a subscription to be able to post jobs. Unfortunately, there are not a lot of people working and it's very difficult to find help. So, my subscription has been posted awhile. I work full time and have a daughter with a disability I need a helper M-F. I wasn't getting any responses and I thought there are no people. ... read more
Business response:
Hi ****, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-REV-****** when you message.
Care.com has been nothing but stressful! It is already difficult enough to find ************ let alone pay a fee only to have an account "disappear." Literally, my account is not found, I can't access it to formally complain to the company because I can't reach a live person. The only way a person can get through to their so called customer service is to have an open account with paid membership. I did pay, but my account is not found. I am very upset and dissatisfied with what I thought would be a blessing. The number liste... read more
Business response:
Hi ******, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
I am well aware that memberships auto renew until cancelled as they do not offer any other option (red flag #1). As a ************* (hence why I needed to find a sitter) I forgot to cancel my membership but since I clearly hadnt used the membership in almost 2 weeks because I found a sitter, I was hoping they would offer me some ***** and refund me the money. I canceled and contacted them as soon as I saw the charge hit my account. On the chat they said since it was out of their normal policy to refund, theyd have to follow ... read more
Business response:
Hi ******, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number Rev-****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Awful.. charged and extravagant amount of money with not a single response from a sitter or nanny with a very typical after-school care job posting. Very disappointing
Business response:
Hi *****, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
Care.COM is awful. I am not complaining about the charges - which are clearly there to protect themselves from all the dissatisfied customers... I'm more upset about the lack of usability of the platform. It takes hours and hours to sift through caregivers who don't match the criteria. Then you can't eliminate ones you've already evaluated. Just a complete waste of time.
Business response:
Hi ********, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.