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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care.com is horrible. I signed up for what appeared to say $12.95 a month and you can cancel anytime. When I saw they charged my card for a year of this monthly cost I saw in parenthesis after the $12.95 a month it was $155.40 a year. It is misleading making you think it's $12.95 a month and you can cancel anytime when they are going to charge you for the whole year. You cannot cancel anytime, you can only cancel after the year is over. I immediately tried speaking to someone from Care.com and they said no refunds even thoug... read more
I am very unhappy with care.com currently. I had used them in the past and found it to be an excellent way to pick up extra jobs. I took a break and came back. I paid the screening fee and received confirmation from my credit card company that a payment was made. However, when reopening my account I found the message prompting me I could not access my account without paying a screening fee (the one I just paid). I also was charged a second time on my credit card for the "screening fee". I attempted to contact customer servic... read more
I have been billed 3 times AFTER I stopped auto-renewal. I have tried to talk to a customer service rep numerous times but the phone service discontinues the call. Every time I go on the website and push STOP AUTO-RENEWAL, I get an Error saying that the page can not be found. This is most definitely a SCAM. I have found only one candidate and have paid $500 so far with no end in sight. I have written emails to them as well.
It is hard enough to keep track of everyday parenting. I am very disappointed in the offer for a month payment yet is small writing it notes a monthly subscription with no refund policy. Way to go care.com to really care about parents needs!
Horrible I tried looking into care giver. When I looked into it answered some questions then they debited my acct for premium subscription. Called bank they trying to solve this. Called their customer service to no avail. I would hate to have one of their caretakers in my home that's if they even exist.
DO NOT USE. Nowhere when I entered my credit card info did it say they would continue to bill. I authorized a one time payment. They have now taken another $194 from me! Photos couldnt upload. I am ok with the original purchase I agreed to (even though it was a complete waste), but everything after is illegal!
Care.com *** with an ****** ***** address and CCI*CARE.COM in ************* share the same phone number, ************. They may also use similar names, different locations to hide their identity, I had an unauthorized charge from CCI*CARE.COM on my credit card that was flagged by the credit card company. Im assuming its because other customers must have had issues with CCI*CARE.COM charges previously. I have never heard of them. I have never looked into obtaining childcare, elder care, pet care, housecleaning services from t... read more
They charged me almost twice what I agreed to, refuse a refund after having it only 5-6 hours and getting messages from people who were not interested in the pay I offered or hours available. I feel like I literally burned money and that seems to be their business model. I just canceled the card linked to the account to ensure they cant keep billing me. I urge anyone interested in this company to run, its a scam operating through loopholes. **************** was a joke, I feel like a fool for giving it a shot even though they... read more
This company, as you will see from the other reviews is a complete and utter scam. They are basically predicated on luring you in with an attractive initial offer and then making it next to impossible to cancel while they rob you. My wife just discovered, only because our bank changed, that they had been charging us $85 every three months since 2016. When she went to officially cancel the service (we never used because the contacts were garbage), they said they needed updated credit card info if she wanted to get on the site... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.