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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They recharge your membership automatically. I saw a pending charge and requested they cancel it because I clearly never used the service but they refused. They made it very difficult to cancel and will not actually speak to customers.
Business response:
Hi ******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Care.com is horrible. I signed up for what appeared to say $12.95 a month and you can cancel anytime. When I saw they charged my card for a year of this monthly cost I saw in parenthesis after the $12.95 a month it was $155.40 a year. It is misleading making you think it's $12.95 a month and you can cancel anytime when they are going to charge you for the whole year. You cannot cancel anytime, you can only cancel after the year is over. I immediately tried speaking to someone from Care.com and they said no refunds even thoug... read more
Business response:
Hi *****. We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include Reference Number REV-******.
I am very unhappy with care.com currently. I had used them in the past and found it to be an excellent way to pick up extra jobs. I took a break and came back. I paid the screening fee and received confirmation from my credit card company that a payment was made. However, when reopening my account I found the message prompting me I could not access my account without paying a screening fee (the one I just paid). I also was charged a second time on my credit card for the "screening fee". I attempted to contact customer servic... read more
Business response:
Hi *******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I have been billed 3 times AFTER I stopped auto-renewal. I have tried to talk to a customer service rep numerous times but the phone service discontinues the call. Every time I go on the website and push STOP AUTO-RENEWAL, I get an Error saying that the page can not be found. This is most definitely a SCAM. I have found only one candidate and have paid $500 so far with no end in sight. I have written emails to them as well.
Business response:
Hi ***, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
It is hard enough to keep track of everyday parenting. I am very disappointed in the offer for a month payment yet is small writing it notes a monthly subscription with no refund policy. Way to go care.com to really care about parents needs!
Business response:
Hi ******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Horrible I tried looking into care giver. When I looked into it answered some questions then they debited my acct for premium subscription. Called bank they trying to solve this. Called their customer service to no avail. I would hate to have one of their caretakers in my home that's if they even exist.
Business response:
Hi *********, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
DO NOT USE. Nowhere when I entered my credit card info did it say they would continue to bill. I authorized a one time payment. They have now taken another $194 from me! Photos couldnt upload. I am ok with the original purchase I agreed to (even though it was a complete waste), but everything after is illegal!
Business response:
Hi ***** I"m sorry for your frustration. We really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Care.com *** with an ****** ***** address and CCI*CARE.COM in ************* share the same phone number, ************. They may also use similar names, different locations to hide their identity, I had an unauthorized charge from CCI*CARE.COM on my credit card that was flagged by the credit card company. Im assuming its because other customers must have had issues with CCI*CARE.COM charges previously. I have never heard of them. I have never looked into obtaining childcare, elder care, pet care, housecleaning services from t... read more
Business response:
Hi ********, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. Im sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.... read more
They charged me almost twice what I agreed to, refuse a refund after having it only 5-6 hours and getting messages from people who were not interested in the pay I offered or hours available. I feel like I literally burned money and that seems to be their business model. I just canceled the card linked to the account to ensure they cant keep billing me. I urge anyone interested in this company to run, its a scam operating through loopholes. **************** was a joke, I feel like a fool for giving it a shot even though they... read more
Business response:
Hi ******, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. Im sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.co... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.