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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company, as you will see from the other reviews is a complete and utter scam. They are basically predicated on luring you in with an attractive initial offer and then making it next to impossible to cancel while they rob you. My wife just discovered, only because our bank changed, that they had been charging us $85 every three months since 2016. When she went to officially cancel the service (we never used because the contacts were garbage), they said they needed updated credit card info if she wanted to get on the site... read more
Business response:
Hi ***, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Absolutely terrible platform and almost a downright scam. When we signed up for the annual subscription, they default to checking the box for unlimited background checks so we were charged $280 for that. Their help center states they offer no refunds even though we were just charged two days ago and never used background checks. There is no support phone number, nor live chat nor email so there is no way to actually communicate with them. We cannot edit the subscription without canceling to remove the background checks but w... read more
Business response:
Hi *****, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. Im sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com... read more
I absolutely do not recommend this company. Very bad experience, with being blocked for no apparent reason..and absolutely horrendous customer service.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV--012113 when you message.
I purchased a premium account for one quarter and did not find a single caregiver during that time. Everyone I contacted was unavailable which makes me question the legitimacy of the website. After purchasing the premium account I downgraded because I only wanted to try out the service for a few months. Then I recently saw on my credit card statement, with no notice from the company, that I was automatically charged for another quarter. I tried contacting customer service via chat on ******** to refund the charge and they sa... read more
Business response:
Hi ******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Poorly functioning Uploading a photo from ******** didn't work. Poorly functioning website.Wanted tutoring entries and it wanted me to buy another subscription. Not good in my experience.
Business response:
Hi ****, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Another international fraud, based In *****, unauthorized charge of $38.95 appeared on my CC account, without confirmation, cancellation link is hidden and takes time to locate it, cancelled subscription, originally was offered one time discount of $27.95 , but never committed to continuing it. This company is a winner, one star is a joke , instead of star rating BBB should use p*** emoji.
Business response:
Hi *******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Beware using Care.com - their policy is to auto renew no matter what option you select. If you select the 1-month option because you only want 1-month of service cancel it immediately after opening. They state their policy of auto renewing as a service to you - "If youre wondering why Care.com charged you for another month, thats because our subscriptions automatically renew. We know youre crazy busy, and its hard to keep track of every detail of your subscription"They're right, I am crazy busy so I forgot to cancel after un... read more
Business response:
Hi *****, We appreciate your review. We'll be sure to share your feedback with our management team.
Complete SCAM. Subscribed for a month and was completely disallowed from being able to log in to my account 2 days later. They claim you can contact customer service through your account if you log in, but completely prevent you from being able to log in to begin with. Tried to use the forgot my password route, the website tells you it'll send an email to reset your password but never does. Tried to contact customer service on every single email option and got an automated response saying this email is not monitored on every... read more
Business response:
Hi ****, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through ******** Messenger. Please include Reference N... read more
BEWARE!!!!!! Total scam site Total scam site. Took my money for upgrade and then has blocked me from signing in. Cannot contact customer support because you need to sign in to contact them which I cannot do because they have blocked my ability to sign in. Waste of time and money.Update: Now that someone has reached out I am free to use the site. I have contacted about 70 of the listed babysitters and 4 have responded. 2 are not available for babysitting, 1 asked where I lived and ghosted me and the other was very promising u... read more
Business response:
Hi *******, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.