This profile has been claimed by the business owner or representative.
Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has NO customer service; no phone number, no access to chat , no response to email. I paid nearly $40 to respond to appliants to the ad I ran for a pet sitter. I had one day to access the responses then the account was blocked by a page stating I needed to submit anogther $19 for a background as is required for all care providers. I was able to navigate to the page for "Contact Us" and wrote the email stating that I was not a caregiver therefore did I need a background check? 4 days and no response. The applican... read more
Business response:
Hi Carol, I’m sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-011786 in your response.
Very difficult to cancel with these guys. I cancelled 2 weeks after trying their service in August 2022. I remember they asked why and I wrote a detailed explanation including how their website showed other Relevant Profiles that were all babysitters and nannies when I was looking for a housecleaner. Apparently the cancellation didnt work so I had to do it again today (1/30/23) when I learned they were still charging us. (My husband thought Care.com as a healthcare charge so he didnt ask me earlier. Sigh.) It takes about 5 w... read more
Business response:
Hi ****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I cancelled my account in the app on Dec 21,2023 and Care.com continue to charge a renewal fee to my credit card. I contacted them online in a chat as there's no other way to communicate with them and they are refusing to reverse the charge. This is a SCAM stay away from them!
Care.com does NOT allow you to cancel nor do they refund your money. There is no way to get in contact with them unless you have a premium membership. I will never ever use them again. They need to be reported and shut down for their horrible customer service or lack there of. I will be getting my money back.
Business response:
Hi ***, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
I'm opting for local options because care.com has been difficult. They urge you to pay more for "top" services when the reason why you even signed up was to find care. There should just be a set rate for each type of account. They will cancel your account without warning and caregivers complain that they can't always see the job postings. Also, when my account was restored, the upgrades that I'd recently purchased were no longer available. I inquired about it but they just ignored it. Please look into their business practice... read more
Business response:
Hi VaVa, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
Cant unsubscribe from emails. **** takes you to a blank page
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
This company needs to be investigated. They are making it VERY difficult for people to cancel accounts and they have hidden away and are completely unreachable. No way to email them - only a fake ghost email address with an automated response telling you to go on their 'help' page. There is no help, there is no live chat, there is NO number to call. I tried to delete my profile and they have made it impossible to do so. In there 'help' section they say to do the following....Close your Care .com account on a computer To clos... read more
Business response:
Hi *******, I'M so sorry to hear your feedback on Care.com. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Started a new account, paid a monthly fee to find a nanny, only to have my account terminated 1 day later. Tried to reach 4 times to find out why my account was terminated, have it reactivated, or get a refund, which I have not been any to resolve anything. I get 0 responses from email or calling. So thank you for stealing my money and closing my account, pretty sure that is considered theft.
Business response:
Hi ******, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through ******** Messenger.
They closed my account without explaining why they closed account abruptly. I had asked for my mother's personal care with bath and related services. Not sure if a certain word in asking for a specific service was offensive. That should not be the case when a request is asked to be described in detail. Seniors have very specific needs for physical care. I was denied any explanation. I do not want my account to be flagged in the manner they did. Care.com owes me an apology. I am trying to use their care@work services, but una... read more
Business response:
Hi *******, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you'd like for us to review your account, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through ******** Messenger. Please include Reference Number REV-****** in your response.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.