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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very difficult to cancel with these guys. I cancelled 2 weeks after trying their service in August 2022. I remember they asked why and I wrote a detailed explanation including how their website showed other Relevant Profiles that were all babysitters and nannies when I was looking for a housecleaner. Apparently the cancellation didnt work so I had to do it again today (1/30/23) when I learned they were still charging us. (My husband thought Care.com as a healthcare charge so he didnt ask me earlier. Sigh.) It takes about 5 w... read more
I cancelled my account in the app on Dec 21,2023 and Care.com continue to charge a renewal fee to my credit card. I contacted them online in a chat as there's no other way to communicate with them and they are refusing to reverse the charge. This is a SCAM stay away from them!
Care.com does NOT allow you to cancel nor do they refund your money. There is no way to get in contact with them unless you have a premium membership. I will never ever use them again. They need to be reported and shut down for their horrible customer service or lack there of. I will be getting my money back.
I'm opting for local options because care.com has been difficult. They urge you to pay more for "top" services when the reason why you even signed up was to find care. There should just be a set rate for each type of account. They will cancel your account without warning and caregivers complain that they can't always see the job postings. Also, when my account was restored, the upgrades that I'd recently purchased were no longer available. I inquired about it but they just ignored it. Please look into their business practice... read more
Cant unsubscribe from emails. **** takes you to a blank page
This company needs to be investigated. They are making it VERY difficult for people to cancel accounts and they have hidden away and are completely unreachable. No way to email them - only a fake ghost email address with an automated response telling you to go on their 'help' page. There is no help, there is no live chat, there is NO number to call. I tried to delete my profile and they have made it impossible to do so. In there 'help' section they say to do the following....Close your Care .com account on a computer To clos... read more
Started a new account, paid a monthly fee to find a nanny, only to have my account terminated 1 day later. Tried to reach 4 times to find out why my account was terminated, have it reactivated, or get a refund, which I have not been any to resolve anything. I get 0 responses from email or calling. So thank you for stealing my money and closing my account, pretty sure that is considered theft.
They closed my account without explaining why they closed account abruptly. I had asked for my mother's personal care with bath and related services. Not sure if a certain word in asking for a specific service was offensive. That should not be the case when a request is asked to be described in detail. Seniors have very specific needs for physical care. I was denied any explanation. I do not want my account to be flagged in the manner they did. Care.com owes me an apology. I am trying to use their care@work services, but una... read more
I am stuck in an endless loop of not being able to log in & then being asked for payment for a background check I don't want, not because I have anything to hide, but because I just want to cancel my membership. I will not pay for a background check just so I can log in to cancel it. Care.com really seems like a scam to me st this point. There is no one available to speak to, just a phone # that tells you to look for help on the site or in the chat feature. I am done w/Care.com, and from thr amount of 1-star reviews I'm seei... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.