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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am stuck in an endless loop of not being able to log in & then being asked for payment for a background check I don't want, not because I have anything to hide, but because I just want to cancel my membership. I will not pay for a background check just so I can log in to cancel it. Care.com really seems like a scam to me st this point. There is no one available to speak to, just a phone # that tells you to look for help on the site or in the chat feature. I am done w/Care.com, and from thr amount of 1-star reviews I'm seei... read more
Business response:
Hi ***, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV--011427 when you message
So I have been using Care.com since I opened in 2007. They have changed to a new platform where they give you leads and you contact them through care.com then they will give them your information then the customer is suppose to call you back. Well the customer never calls you back and then they charge you for every lead some are like $14 dollars and others or as much as $50 for the lead. So they can charge you up to $300 a every 14 days. Well I have never received 1 call for any lead and I called to try and get a refund and ... read more
Business response:
Hi *******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We're sorry you did not have a positive experience with our platform. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Care.com switched up platforms with no notice and has been taking $27 from my account for months. I have applied to several jobs and not one went through. Theft at its finest.
Business response:
Hi ******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
I signed up on the basic plan for care.com and was charged for the premium plan. My cc was charged more than $100 for a plan i didn't want. Requested cancellation within 8 hours and nothing was done. Communication is only done thru a chat room. I will not recommend this company to anyone.
Business response:
Hi ***, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
I signed up for a premium membership in Dec 2021, used the site for a couple of weeks and ended up finding a nanny elsewhere. A year later I see a charge for another year subscription and canceled having completely forgotten about the membership for a year. I tried using the online chat to request a refund, they said I wasn't eligible whether or not it was used. I reviewed the refund policy and found that there are absolutely no refunds nor prorations for anything from these people. I asked the chat for a customer service ph... read more
Business response:
Hi ****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
I hired an old man from care.com to sit with my elderly father. He was supposedly a Christian *** but it turns out he was nothing but a thief and a pathological liar named *************************. This happened in ********* ** but he comes from ************** *******. When I discovered he drugged my father and stole cash, narcotics and my grandmother's rings, I stopped payment on his check and filed a police report. He then threatened me via certified mail. Do not under any circumstances, use this company!
Business response:
I'm so sorry to hear your feedback. Please review our FAQ article on how to report a safety concern ******************************************************************************************** or reach out to us through FB Messenger with your account information and any details you'd like to provide regarding this incident. Please include Reference Number REV-****** in your response.
I cancelled my Care.com subscription on 12/8/22. I am still getting charged monthly by care.com. I understand that they do not offer refunds, but I had already downgraded my subscription and they are still charging me. It is impossible to talk to a representative from Care.com. I would be very cautious when signing up for their services. They claim to have a customer service department, but no live person to speak to about their customers concerns.There are other similar agencies that provide better service. I would do my re... read more
Business response:
Hi ******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
While I did find one dog ****** through care.com and used her one time, care.com bills your credit card without sending an advisement email. They were paid almost $80.00 over two months because they snuck the second charge in on me. Customer service would not refund the second month's charge even though I contacted them the day that charge was made.
Business response:
Hi *****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
CARE.com is a sham COMPANY. I opened my account on January 5, 2023. I paid to have a premium account and posted two jobs looking for a caregiver for my kids and also a house cleaner. On January 6, MY ACCOUNT WAS CLOSED. Why? I do not know why because Care.com says they have the right to close anyones account WITHOUT LETTING THEM KNOW. I did not post anything illegal, do any illegal searches, I verified my email and phone number and my address as well. This is a warning to ANYONE thinking of using care.com to post on your nei... read more
Business response:
Hello ***, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at help.care.com, give us a call via the phone number listed on your credit card statement, or through ******** Messenger. Please include Reference... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.