This profile has been claimed by the business owner or representative.
Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I joined care .com for a month 4 years ago and then canceled. then went back in 2020 for 3 months and canceled. The quality of care givers sought were poor and shady and I kept getting advertisements for health care agencies when did not ask for! apparently they have been charging me a monthly fee of $38.95 for years! I know, I should have checked my online CC statement! However, today I realized what has been going on. On their website, I was unable to find a "contact Us" or a help line. I had a difficult time locating wher... read more
Business response:
Hi *********, Im sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
It's difficult to find reliable service. Not many responses from the providers. The background check option is not worth it. As soon as you mention background check to any one that responds, you are ghosted by them. There is no option to speak to a representative and they do not send any notices prior to renewing your subscription. I used their service for 1 month. I was not able to find the help I needed, so I forgot about the service. No email reminder was sent regarding billing, as other reputable businesses do. I asked f... read more
Business response:
Hi **, Im sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-****** in your response
I signed into my Care.con (unpaid subscription) account and was looking at the options for membership. I proceeded with a member ship that stated $12.95 monthly and cancel anytime I went ahead and used my PayPal to pay for what I thought was the $12.95 for the month. My account was then charged, without my consent, $155! Within seconds I was on the line with someone with the company requesting a refund and explaining that I was not told it would be $155 up front. They refused any refund. I am livid!
Business response:
Hi ********, Thank you for your feedback. You are shown before you purchase the member you choose, is charged for the full duration you choose. If you choose a 12-month membership, you are billed for the 12 month membership. If you need assistance setting the account to cancel so you are not billed further, please reach out to us. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on you... read more
Care.COM is a scam. 171$ gets you a list of people that already have jobs and no refund policy. They pad the list with outdated listings for caregivers to steal your money. You must have an upgraded "premium" membership to call customer support (after 171$ payment). This is a bait n switch. They said you'd be satisfied, but there is no way to get your money back if you aren't.
Business response:
Hi ******, I'm sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
This is a TERRIBLE service! I canceled and I got charged this morning. I never used it and I cant get a person on the phone. This is unacceptable customer service! Im a single mother. I cant afford to be paying 50 plus a month for something I dont even use.
Business response:
Hi ******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Care.com charged me to run a background check without my permission. I emailed them several months ago asking them to delete my account, but they ignored that request. Now care.com doesn't allow me to contact them unless I pay for a premium account - that is absolutely ridiculous. I should be able to shut down my personal account; I don't want care.com having my personal information anymore. Care.com, please contact me and follow through on deleting my personal account.
Business response:
Hello ********, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Over priced. No providers available. Useless. Refused refund even though I cancelled within 24 hours of billing. Did NOT PROVIDE RENEWAL NOTICE AS REQUIRED BY LAW. DO NOT USE THIS SERVICE!!!!!!
Business response:
Hello ********, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the service. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message. hello
I have tried to cancel my subscription on several occasions. I just realized I am still getting charged for this service that I have never once found used. I am now trying to cancel my membership AGAIN but cannot login to my account without putting my credit card information for a a non-refundable annual background check that costs $18.99. I need to spend $18.99 to login to my account because only when I am logged in, do I even have a chance of speaking with someone from customer service. However, I have tried to speak with ... read more
Business response:
Hi *******, Im sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-****** in your response.
Terrible customer service. They no longer answer their 800 number. Multiple attempts to log into their website have been unsuccessful. There seems to be no manner to contact a live representative. This is a company deserving less than a one star review.
Business response:
Hi ****, Im sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-****** in your response.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.