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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible company. Tried to cancel, never looked at any of the applications but they still charged me for an additional month. Impossible to get anyone on the phone. They will only text or email and they decide when the conversation is over. Makes me question how safe the applicants are and the background checks. Wouldn't trust this company at all.
Nothing is correct in the businesses they have listed they post false information so you will pay them to join and none of the information about a business your looking for is correct --i was trying to find a dog groomer and the hours of operation the prices and even the staff on hand and services they offer nothing was correct information and they have a discloser at the top to call and verify but when you call them you look like an idiot because im asking questions and the people think im crazy because the information is t... read more
Business response:
Hello ******, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. Care.com is a self service platform that allows members **************** and members looking jobs to find each other and see if they will meet each other's care needs. We have members located all over the country! Caregivers on the site offer services such as ********************************** Housekeeping ... read more
I would rather give ZERO STARS. or better yet NEGATIVE STARS!! what a crappy, dishonest company. They take advantage of people who are really in need of help. AS SOON as you sign up you get charged for a full year (not even sure yet if my cancellation has actually gone through). They may hide this way down in some small print somewhere, but they surely do not make it obvious when they make you sign up for the premium membership you need to see ANYTHING. They sure are SUPER CLEAR about their No Return/Refund policy though. Th... read more
Business response:
Thank you for your feedback. Im so sorry to hear you are having trouble reaching us and that your experience made you think our site is not legitimate. There are a variety of membership lengths available to all members on the upgrade page and we do note that memberships are paid in full at the time of the upgrade. If you would like us to review your account and verify the membership has been cancelled, please reach out. If you are a Premium member, you can reach us through Live Chat via our *********** Contact Us button at h... read more
They steal your money and refuse to refund and there is nothing you can do about it. If I could give zero stars I would. Somehow my account was switched to different email address so when I logged in to cancel it showed that I already cancelled premium. Then they continued to charge me for a year. When I tried to contact customer service their listed number was disconnected and the only way to contact them was through email. I explained the situation and got a snarky email back about how "simple" their billing agreement is a... read more
Business response:
Im so sorry to hear you are having trouble reaching us. If you would like to have us review the billing on your account, please reach out. If you are a Premium member, you can reach us through Live Chat via our *********** Contact Us button at help.care.com. Our phone number is also listed on your credit card statement. When reaching out to us via the help center or through ******** Messenger, please include reference number REV-******. Thank you.
As a Recruiter for a childcare company, we often need to hire staff in remote locations. I thought this would be a good place to post jobs, however, the service care.com provides is unclear, unhelpful and you never get to talk to a real person (they have no phone number). I purchased a 3-month package- this package did not let me post jobs. I took nearly 3 weeks to get a refunds due to me being shuffled around to different emails, no one answer my questions or helping me and it is an all round bad company. They do not CARE a... read more
Business response:
Im so sorry to hear you were having trouble reaching us. If you are a Premium member, you can reach us through Live Chat via our *********** Contact Us button at help.care.com. Our phone number is also listed on your credit card statement. When reaching out to us via the help center or through ******** Messenger, please include reference number REV-******.
Ripped off. I thought the annual membership was *****. Next thing I have a charge for ****** out of my account. Care.com refused to refund the amount. I had the membership for 3 days.
Business response:
Hi *********! Thank you for reaching out. You are shown before you purchase that you are purchasing the full membership up from as you select the length of membership. When you choose the annual membership, you are billed for the full membership you choose. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
WARNING Im Going to file a complaint but in the meantime let me warn you. Care.com is now a scam. Years ago is was legit but now they trick you into giving your credit card info to have on file, then charge you for a year. Next, I cant even get into my account to cancel because as soon as I sign in, it requires me to pay for a background check and wont let me passed that screen to send customer service an email or cancel or even just search thru their listings. Mind you, Im not wanting to list as a caregiver, I need to find ... read more
Business response:
Hello, I am very sorry for your frustration regarding the billing terms. When you sign up for a Premium Subscription, youre agreeing to pay upfront for the full amount of time of whatever billing term you choose. This information is shared on the upgrade screen before the final purchase. It sounds like you may have enrolled in the incorrect account if you are looking for care. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to... read more
Very unprofessional company! Not only do they not get back to you via email for on-going issues related to my care profile. They violated there own terms and conditions by leaving a defamatory review up on my page. Saying they are not responsible for any content other users may leave in reviews but in fact under there own terms and conditions all users are not allowed to leave any such unproven claims on care.com. In addition my on going issues are being ignored and the link for other individuals to leave a review on my care... read more
Business response:
Hello ****, I am very sorry for your frustration regarding reviews. I apologize if you feel the review left on your account is inaccurate. Care.com does provide you with the opportunity to respond directly to that feedback to express your side of the situation and you are encouraged to take advantage of that option. I would also suggest reaching out to the member to help come to an understanding, which sometimes results in the member requesting removal of the review.For help with your review link please reach out to us throu... read more
ZERO RATING!!!!!!!!!!!!! Terrible company, deceiving terms and conditions. They auto renewed my policy without my consent and then kept insisting it's part of the terms and conditions, and so they refused to give a refund. I mentioned that I have not used the service at all during the duration of the time the auto renewal was into effect. The agent via chat refused to put me in touch with a supervisor and said my issue was escalated - I NEVER heard from anyone. Would never recommend this company to anyone.
Business response:
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.