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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care.com website does not allow me to remove my credit card information even after I have cancelled my subscription. I would prefer that my private credit card information is removed. In addition, I would like a courtesy one-time refund of my subscription as we haven't used Care.com in over two years because we have not found professional, reliable candidates in our area. Care.com refuses to give any refund. In addition, they require you to pay in advance for an entire year and it is not prorated even after you cancel. If th... read more
Business response:
Hi *****, Im sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-****** in your response.
I received a $14.99 charge on my credit card on 12/19/22, I have only a basic membership as a caregiver and have never had any active jobs. I am unable to contact care.com customer service because I do not have an upgraded, paying membership. Please remove this charge from my credit card.
**************** unwilling to provide refund even after I fully explained the nanny I selected for service on 12/10/22 and 12/14/22 never responded. I was not able to find a care.com nanny I wanted to use and the one I did want to use never responded. I expect a full refund ASAP. My case was escalated to a supervisor however they were unhelpful and said they wont refund the money despite the fact I have not been able to use the service.
Business response:
Hi ******* ***** you for your feedback. Unfortunately, Care.com cannot guarantee you will be able to find the exact help you are searching for. As you have been escalated to a supervisor and confirmed you are not eligible for a refund, there is no refund available. I'm sorry for your frustration and for any inconvenience this causes.
Worst very worst customer service I got billed for two years didnt know it automatically renews but I expected the current bill refunded at least!!!! I got ***** back out of 300..They are not the company that does the right thingawful
Business response:
Hello *******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
No costumer service at all, once you pay you are alone and lost, the app doesnt work, you cant access jobs or edit or cancel your membership or do anything, you can chat but it takes a long time to answer and no real answers from the chat, same by email no answer no phone number so just find another app because you will be very frustrated and waisting your time.
Business response:
Hi ******, Im sorry you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-****** in your response.
I have written to care.com to remove a defamatory review that clearly doesnt make sense. I quit and afterwards ************** writes that her **************** were being ignored. I called care.com and said Think about it. If your **************** were being ignored you would fire them immediately. Not be mad that they quit and bring it up after they quit. The representative for care.com on the phone said they cant take down reviews. I said that cannot be a policy if it is false and doesnt make sense and the review has one in... read more
Business response:
Hi *******, Per your request I have reviewed your case, unfortunately, we cannot remove the review from your profile. If you refer to Section 3.1 of ourTerms of Useyou will see that opinions, advice, statements, offers, or other information or content made available on the Site or through the Service, but not directly byCare.com, are those of their respective authors. Such authors are solely responsible for such content.Care.comdoes not: (i) guarantee the accuracy, completeness, or usefulness of any information on the Site o... read more
These people charged me twice in April 2022, I canceled once I found a babysitter in April, and they continued to charge me. Totally my fault for not monitoring my credit card, so I ran a search for all charges from this company, and they have been charging me since I canceled (April through last week). I double checked my account and it is in fact a FREE ACCOUNT. I called to speak to someone, and he basically said "I can refund one month but I dont have the authorization to cancel the rest". So you can refund one charge but... read more
Business response:
Hello ******, I'm very sorry to hear that you were not aware that our memberships auto renew until cancelled. And that you had trouble cancelling your account. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
Thieves! Do not use this website. They will automatically bill you continually hoping you don't notice. Refuse to give any sort of refund because it's in there terms of service somewhere hidden. I can't believe that it's even legal these days to just have automatic renew with no option for month-to-month on a subscription service. They should be put out of business for robbing young families of hard-earned and much needed money. Got to love capitalism.
Business response:
Hello *****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
The worst company to do business with. I have been unable to get in touch directly with a live person for over 5 days, and their response is a poor excuse of professionalism on all levels. I was charged twice and still have been unable to even get logged in because it states my password is incorrect nor will it allow me to reset password. My response from them has simply been to reach out to their help center after logging g into my acct. ( lol, bc Ive been trying for 5days) and they will be happy to assist with their FAQ!!!... read more
Business response:
Hello ********, I'm sorry to hear that you didn't have a positive experience with the site. As an online-based company, we utilize our online capabilities to the fullest.I would be happy to review your account with you. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.