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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received a $14.99 charge on my credit card on 12/19/22, I have only a basic membership as a caregiver and have never had any active jobs. I am unable to contact care.com customer service because I do not have an upgraded, paying membership. Please remove this charge from my credit card.
**************** unwilling to provide refund even after I fully explained the nanny I selected for service on 12/10/22 and 12/14/22 never responded. I was not able to find a care.com nanny I wanted to use and the one I did want to use never responded. I expect a full refund ASAP. My case was escalated to a supervisor however they were unhelpful and said they wont refund the money despite the fact I have not been able to use the service.
Worst very worst customer service I got billed for two years didnt know it automatically renews but I expected the current bill refunded at least!!!! I got ***** back out of 300..They are not the company that does the right thingawful
No costumer service at all, once you pay you are alone and lost, the app doesnt work, you cant access jobs or edit or cancel your membership or do anything, you can chat but it takes a long time to answer and no real answers from the chat, same by email no answer no phone number so just find another app because you will be very frustrated and waisting your time.
I have written to care.com to remove a defamatory review that clearly doesnt make sense. I quit and afterwards ************** writes that her **************** were being ignored. I called care.com and said Think about it. If your **************** were being ignored you would fire them immediately. Not be mad that they quit and bring it up after they quit. The representative for care.com on the phone said they cant take down reviews. I said that cannot be a policy if it is false and doesnt make sense and the review has one in... read more
These people charged me twice in April 2022, I canceled once I found a babysitter in April, and they continued to charge me. Totally my fault for not monitoring my credit card, so I ran a search for all charges from this company, and they have been charging me since I canceled (April through last week). I double checked my account and it is in fact a FREE ACCOUNT. I called to speak to someone, and he basically said "I can refund one month but I dont have the authorization to cancel the rest". So you can refund one charge but... read more
Thieves! Do not use this website. They will automatically bill you continually hoping you don't notice. Refuse to give any sort of refund because it's in there terms of service somewhere hidden. I can't believe that it's even legal these days to just have automatic renew with no option for month-to-month on a subscription service. They should be put out of business for robbing young families of hard-earned and much needed money. Got to love capitalism.
The worst company to do business with. I have been unable to get in touch directly with a live person for over 5 days, and their response is a poor excuse of professionalism on all levels. I was charged twice and still have been unable to even get logged in because it states my password is incorrect nor will it allow me to reset password. My response from them has simply been to reach out to their help center after logging g into my acct. ( lol, bc Ive been trying for 5days) and they will be happy to assist with their FAQ!!!... read more
Terrible company. Tried to cancel, never looked at any of the applications but they still charged me for an additional month. Impossible to get anyone on the phone. They will only text or email and they decide when the conversation is over. Makes me question how safe the applicants are and the background checks. Wouldn't trust this company at all.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.