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Care.com

1.5
  • Child Care & Day Care
  • Austin, TX

About this business

EducationChild Care & Day Care

Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs 

Location details

816 Congress Ave. # 800, Austin, TX, 78701, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.51,928 reviews
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E. D.'s profile image
E. D. 
2 years ago

I found a great person to clean my house and no longer needed the service. I cancelled the subscription on their app only to be billed for another month. I was informed via email that I had to cancel through my Apple account. Why would their app say that I cancelled the subscription? i could only communicate via email. I attempted to respond to the email and the response was this matter is resolved. Poor business model and terrible communication and customer service. I'm done with this company. 

Lara B's profile image
Lara B 
2 years ago

I came here to complain about my experience only to see so many people complaining about the same thing. HORRIBLE communication- you unknowingly get signed up for recurring subscription billing and they have a policy of NO refunds on subscriptions. I received ZERO notice that a recurring billing was happening. I happened to check my credit card account and saw a charge for whole year of a premium subscription. I never once booked or found someone decent on care.com and they make it impossible for you to find your membership ... read more

Sarah B's profile image
Sarah B 
2 years ago

This service is awful. I signed up for a three month subscription to find someone to hire for math and the day after I paid money, the site stopped working. I could get into specific parts of the site in my history but if I typed care.com, it would say the site couldnt be reached. I couldnt use the chat feature on their site because the site wouldnt load and when I tried to call, there was no option to talk to a person. Then, I finally started chatting via ******** messenger but they just kept telling me they cant refund me ... read more

MICHELE M's profile image
MICHELE M 
2 years ago

This company is a FRAUD! I signed up in April for a 3 month membership to try to find a nanny. We ended up finding outside help and so I cancelled in June before my membership renewed in July. However I was STILL BILLED. When I contacted them through chat they stated they DO NOT DO REFUNDS under ANY CIRCUMSTANCE. I called my bank and had them reverse the charge, went back on my account and made sure my subscription was cancelled. Then AGAIN in October they charged me AGAIN! I complained and got the same spiel, "too bad so sa... read more

Lisa A's profile image
Lisa A 
2 years ago

Horrible. I signed up as a provider but my responses arent going through. Ive reached out for help via email which is the only option. 2 weeks later and no reply. Terrible company 

Craig G's profile image
Craig G 
2 years ago

You need to seriously read the one star reviews on this company. They are all true. They did the same thing to me with my credit card charges. We had assumed that they had just made a mistake with the billing but when we called customer service they explained that we had an automatic renewal set up at the inception. We could find no such information. They also give no notification that a renewal is coming up or that they have charged our card. They have no interest in the service part of the company. Once they have your cred... read more

Jessica C's profile image
Jessica C 
2 years ago

First I wasn't able to cancel my membership. Every time I try to cancel, their website logs me out.Their chat also was not working when I tried contacting them last.Before that, they told me they were not able to provide a full refund but the best they could do was to give me a partial refund of $17.90 and downgrade my account to 1 month. I said as long as I will not be charged anymore after the 1 month then fine. They said yes, I would not be charged at all anymore after 1 month. Now, three months later I was charged $56.85... read more

Marijane L.'s profile image
Marijane L. 
2 years ago

I joined early this year (January) for a quarter-year subscription. I was charged again in April and called customer service saying I had only signed up for a quarter year. They said they don't do refunds despite the fact I only signed up for a quarter year. They said they would credit me one the two months out of the quarter. They then changed their mind and said they don't do refunds at all. I have now been charged three more times! That's a total of $225 after I said I did not want their services. There is a reason why I ... read more

Angie L.'s profile image
Angie L. 
2 years ago

**************** and IT glitches are constant and terrible. I have spent HOURS, wasted trying to fill out online help forms in the area of chat or email only for it to say error, try again later or no button present to send message. Ugh.I had a job description listed and chose not to mark college degree required.When I posted the ad it says, college degree required. I tried to contact customer service for 2 weeks on and off. When I finally get them, they admit there is a glitch from laptop to mobile editing and posting. The ... read more

Frequently asked questions about Care.com

How is Care.com rated?

Care.com has a 1.5 star rating with 1,928 reviews. 

When is Care.com open?

Care.com is closed now. It will open tomorrow at 9:00 a.m.