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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a horrible, lying company that will not hold itself accountable for the service they are promising. Save yourself time and money and look somewhere else.
Care.com is absolutely horrendous and a nightmare to attempt to reach their customer service. I receive emails daily about new jobs and postings but thought I deleted my account since a year ago. I am unable to access my account no matter what I try when logging in, it is the same error. Yesterday I realized they automatically charged my card for background and screening when I had never previously authorized it and specifically remember doing it as a one time charge a year ago. In order to reach a customer service agent, yo... read more
Super scammy! After paying for a background check and using my account for about a week they randomly deleted my account with no reason. Its almost impossible to get ahold of anyone, I ended up finally talking to someone with care.com through ********* Do not use them! Save yourself the time, money, and headache.
I have been with Care.com for several years as a caregiver. My account was suddenly closed down without notice and I no longer have access to my account or to the website. I had numerous 5-star reviews from clients for my work, and while I realize Care.com is not legally required to notify me of the account closure, I believe it was done under false circumstances. I believe a disgruntled client called in and reported me when I left the position (with proper notice) for a position closer to home. I believe they called Care.co... read more
I reached out to care via email since they do not answer their phones. A family hired me from care.com and they ended up being verbally abusive, did not pay me until I kept texting them. The mom texted me horrendous things and she proceeded to verbally attack me via text. I made a report on care and they did NOTHING about it. This site is unsafe for both the nanny and families. I will never recommend care to anyone, they only care about getting paid. If you watch the news about child abuse and Nannies, they are almost always... read more
Care.com needs to investigated .. I was with care.com for about 5 years have got numerous jobs thru them for elder care ,this year I renewed membership because I pay monthly for services & decided to add on a feature which was outdated/expired . Within a few days they closed out my whole account I reached out to ****************** even get a member on the ************ took my $20 .. I did numerous emails and was told they didnt have to give an explanation if they wanted to close my account , they could just close it! I was v... read more
Scam. Allowed me to start and almost complete a post for backup child care for the next morning, then required a subscription to complete the posting. Once I paid for the subscription, the website forced me to start again and informed me for the first time that postings could not be created less than 24 hours in advance. Care.com refused a refund based on the misleading process, despite chatting with a rep and requesting escalated customer service. Never again. Booked with *****/CallEmmy instead and they have amazing custome... read more
Horrible dishonest company. I paid for ONE quarterly mem bership and it was worthless. My account was set to auto-renew on August 15, 2022. I canceled my service in July 26, 2022 - on the app the same way I signed up.They took $68.85 from my banking acct on 8/15/22 (I canceled on 7/26/22). They stated because I didn't have an email from them that it was non-refundable.This is FRAUD pure and simple. I received ZERO notice from them that they were processing a payment. I found out on 8/25 after looking at my bank statement.I'm... read more
Terrible service and VERY dishonest. I can't believe that this company is permitted to keep scamming people.I have only been signed into care.com for less than two (2) weeks. We had an immediate need and a neighbor told us about care.com, but admitted that she had never used the service. We signed up for a premium membership. The messages that we received from possible "caregivers" were cryptic and sleazy. I have been trying to cancel my membership for the past three (3) days. The membership cancellation process just puts yo... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.