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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**************** and IT glitches are constant and terrible. I have spent HOURS, wasted trying to fill out online help forms in the area of chat or email only for it to say error, try again later or no button present to send message. Ugh.I had a job description listed and chose not to mark college degree required.When I posted the ad it says, college degree required. I tried to contact customer service for 2 weeks on and off. When I finally get them, they admit there is a glitch from laptop to mobile editing and posting. The ... read more
Business response:
Hello *****, We appreciate your review. We'll be sure to share your feedback with our management team.I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
This is a horrible, lying company that will not hold itself accountable for the service they are promising. Save yourself time and money and look somewhere else.
Business response:
Hi ***, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via ******** messenger. Please include Reference Number REV-****** in your response.
Care.com is absolutely horrendous and a nightmare to attempt to reach their customer service. I receive emails daily about new jobs and postings but thought I deleted my account since a year ago. I am unable to access my account no matter what I try when logging in, it is the same error. Yesterday I realized they automatically charged my card for background and screening when I had never previously authorized it and specifically remember doing it as a one time charge a year ago. In order to reach a customer service agent, yo... read more
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
Super scammy! After paying for a background check and using my account for about a week they randomly deleted my account with no reason. Its almost impossible to get ahold of anyone, I ended up finally talking to someone with care.com through ********* Do not use them! Save yourself the time, money, and headache.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV-****** when you message.
I have been with Care.com for several years as a caregiver. My account was suddenly closed down without notice and I no longer have access to my account or to the website. I had numerous 5-star reviews from clients for my work, and while I realize Care.com is not legally required to notify me of the account closure, I believe it was done under false circumstances. I believe a disgruntled client called in and reported me when I left the position (with proper notice) for a position closer to home. I believe they called Care.co... read more
Business response:
Hi *******, Thank you for reaching out. I'm finding an active account that matches the email listed here. It sounds like you did not complete the account so it is needing to be finished in the enrollment process. I'd be happy to assist you through ******** PMs. Please provide your full name, email and city/state listed on the account when you message.
I reached out to care via email since they do not answer their phones. A family hired me from care.com and they ended up being verbally abusive, did not pay me until I kept texting them. The mom texted me horrendous things and she proceeded to verbally attack me via text. I made a report on care and they did NOTHING about it. This site is unsafe for both the nanny and families. I will never recommend care to anyone, they only care about getting paid. If you watch the news about child abuse and Nannies, they are almost always... read more
Business response:
Hello *******, I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our ************* at care.com/safety for more safet... read more
Care.com needs to investigated .. I was with care.com for about 5 years have got numerous jobs thru them for elder care ,this year I renewed membership because I pay monthly for services & decided to add on a feature which was outdated/expired . Within a few days they closed out my whole account I reached out to ****************** even get a member on the ************ took my $20 .. I did numerous emails and was told they didnt have to give an explanation if they wanted to close my account , they could just close it! I was v... read more
Business response:
Hi Gretcha, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through ******** Messenger. Please include Reference Number REV-****** in your response.
Scam. Allowed me to start and almost complete a post for backup child care for the next morning, then required a subscription to complete the posting. Once I paid for the subscription, the website forced me to start again and informed me for the first time that postings could not be created less than 24 hours in advance. Care.com refused a refund based on the misleading process, despite chatting with a rep and requesting escalated customer service. Never again. Booked with *****/CallEmmy instead and they have amazing custome... read more
Business response:
Hi *******, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Horrible dishonest company. I paid for ONE quarterly mem bership and it was worthless. My account was set to auto-renew on August 15, 2022. I canceled my service in July 26, 2022 - on the app the same way I signed up.They took $68.85 from my banking acct on 8/15/22 (I canceled on 7/26/22). They stated because I didn't have an email from them that it was non-refundable.This is FRAUD pure and simple. I received ZERO notice from them that they were processing a payment. I found out on 8/25 after looking at my bank statement.I'm... read more
Business response:
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open on Monday at 9:00 a.m.