Care.com

Kelly K 

on BBB

3 years ago

Terrible service and VERY dishonest. I can't believe that this company is permitted to keep scamming people.I have only been signed into care.com for less than two (2) weeks. We had an immediate need and a neighbor told us about care.com, but admitted that she had never used the service. We signed up for a premium membership. The messages that we received from possible "caregivers" were cryptic and sleazy. I have been trying to cancel my membership for the past three (3) days. The membership cancellation process just puts yo... read more

Mary M 

on BBB

3 years ago

I had the same experience with care.com.They renewed my subscription without notifying me. They do not post easy access to CANCELL it's very clunky and hard to use.I never really used their site but had an active membership for one year they just recently charged my cV19 for the yearly fee without informing me first.It's very difficult to get in touch with them.I would never recommend them for anything.I hope they are able to live in their own SLIMY SKUNS. 

Melissa B 

on BBB

3 years ago

Incredibly dishonest business practices. I received ZERO correspondence, no billing confirmations, statements, etc. but was continued to be billed despite not using the service. If you base your profits on busy parents forgetting to cancel your services, you should figure out another option. A simple email reminder and regular correspondence is standard practice. Do better. Disgusting. 

Amanda B 

on BBB

3 years ago

Avoid this site. They are a scam with customer service designed to mislead you. We had upgraded a year ago, looking for a new provider, forgot that we still had an account. it auto-renewed on 8/2. I immediately contacted them and ask to have it canceled and refunded ($160). They "refunded" 11 months but refused to refund the 12th month - "we don't have refunds." I have now interacted with them more than 5 times. Please avoid using this service. their customer service is terrible. 

Patsy 

on BBB

3 years ago

I have had an account with care, since 2017. Subscription paid yearly with my CC on file, the last fee was taken out on July 3rd 2022 and my account was closed by them on August 1st 2022. I had four 5 star reviews. I had not used care for employment since December 2019, mainly due to covid and my last very horrendous job through them. They do not tell you why your account was closed, and they stop answering emails! When I called about a refund for the year they have charged me, no refund, due to policy! They actually are sup... read more

Eliza K 

on BBB

3 years ago

** Dishonest Billing Practice: BEWARE--this business has a recurring monthly billing so make sure that you go to the site and discontinue service otherwise they will not refund even if you stop using the service for months. 

Philip G 

on BBB

3 years ago

Any social worker who recommends this website should have their license revoked. ********************** is designed to make profit. There is no care involved. It is impossible to speak with a person, and the software runs the website. None of the care givers are vetted and the biographies are invariably false. Care.com charges hundreds in membership fees and delivers nothing but delusions. Why they are allowed to stay in business illustrates what has happened to our country's consumer laws in the past two or three decades. W... read more

Lorna S. 

on BBB

3 years ago

Care.com doesn't protect the people that are supporting them. I had to have background checks done so the people you go to work for need the same. I worked for 8 weeks and was not paid care.com did nothing to help. The lady I worked for has done this over and over again. I have over **** due to me with no help. Care takes your money and does nothing to earn it. Awful awful site 

Jay S 

on BBB

3 years ago

I cancelled a membership close to when it accidentally was renewed. They did not send a confirmation email. I got charged for this same membership again. I went on my account and cancelled it again ,and they still didn't send a confirmation email. I asked for my account to be refunded for this fraudulent charge. The phone number did not answer. The chat person ended the talk before the situation was resolved.