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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care.com is unreachable by phone or email. I paid for a background check to offer my services to potential clients. I received confirmation and when I try to log into my account, it asks me to verify my information again including my credit card information. I have to contact my banking institution to stop further access for services I did not agree to. I tried to reach out to staff members on LinkedIn but no response. They need to be reported!
I was charged without warning for a service I never utilized
Misleading. It allows you to set up an account and post a job. But you cannot talk to any applicants or have any interviews without paying for the service. Please let me know as soon as I get on that I need to pay, don't try to hide it and then hit me with it. Makes me NOT want to do business with you. I don't mind paying for a service but I don't like being lied to. And then when I try to take down the job or close my account, it doesn't give me any options. Searches for those options go in circles. This feels like a scam. ... read more
Was charged 12 times for monthly payment for no reason. There is no phone number to reach them. Emailed and tried their online chat multiple times , still no response. Account was deleted by company after contacting bank about charges without justification.
This site is so horrible. I tried to create an account and they basically require a fee-based membership. I paid this and then they cancelled everything that I did. My post sounded like a business (home office?). Then they didn't like my address and then my email. Then they denied my postings, but then they stayed up. Then they kicked me off after I paid with no explanation. Then they kept requiring that I verify my identity? No idea how this is supposed to work. I know they are not responsible for the contract employees you... read more
Care.com now requires anyone who wants to use their platform as a seller of services (a nanny, a tutor) to get a care.com background check. This is annoying, since I'm a state-certified teacher and already have a background check, but whatever, I get that this gives the families more incentive to use care.com as a service. However, what they don't tell you is that when you pay to get your background check, they're automatically enrolling you in their premium membership, which they will **** you annually, without notice, with... read more
Care.com works a "bait and switch" scheme in promoting their service. I was looking for aid for my senior parent and came across Care.com's network. The network advertises care cost per hour and poses as temp service for care for a loved one. The bait --Ask for personal information of the individual needing care, such as name, address, hours and days needed, personal hobbies, etc. After delivering this information, the service states they will send prospective aids for you to consider. The Switch - Care.com delivers through ... read more
DO NOT USE THIS SERVICE! Parents beware! We were asked to place a deposit on a service for a person we've never met or hired before. The app said "place a deposit" so we did knowing that any service provider will allow cancelation with no penalty. A day later I canceled this service realizing they were requesting pre-payment for services months in advance. We canceled and notified the "sitter" via messages that we weren't going to use them. On the day of scheduled services, this person still charged us FULL PRICE for service... read more
Care.com has failed me and my family! They terminated my premium membership suddenly and without reason. I have tried getting in touch with them for an explanation and have had no response. I paid for the premium membership (over $150) and have been a member for over 6 months. I was actively searching for nannies for my daughter and was abruptly terminated without explanation. I am so frustrated with this and with their complete lack of customer service! Horrible business!
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,928 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.