Care.com

Ke C 

on BBB

3 years ago

They would not reset my password and continued to charge me monthly even after I reached out. When I finally got help they waited until the next billing cycle day to make sure to charge me one more time. They intentionally lock accounts and drag their feet unlocking them so they can make a few extra months of charges. Do not sign up for the site. You won't get viable leads and they'll scam you out of money. 

Andrew C. 

on BBB

3 years ago

Do NOT join this service or pay for any services they offer.I signed up for Care.com as a caregiver. I paid $19.00 for the background check and $4.99 (reg ****) for the reoccurring monthly membership. I filled out all the forms and gave them my drivers license number and my social security number. After completing their sign up I tried to log in to my account and was denied. The sign in page claims that there is no account with the email address I gave them. I tried to reset my password and there is no response from them to ... read more

Elizabeth H 

on BBB

3 years ago

I tried to cancel my subscription, received an email saying I would not be charged anymore. I was charged two weeks later, and when I talked to someone on the online chat, they refused to provide any contact information to me to contact their managers/superiors and continued to tell me I would have to be charged the full 6 payments before my account would be canceled. ONLY received a refund once I said I would file a complaint. Do not use this business, as the sitters that are on the site also have to pay to be seen by you. 

Kim V 

on BBB

3 years ago

They are terrible! Deleted my personal account after I paid for the background check and premium upgrade stating I had a business. I explained my business was closed months ago and was an LPN trying to do private duty. They insisted I worked with a team. Told me to complete a business account! Refunded the background fee and told me they would refund the premium upgrade when I sign up for a business account!!! There is NO business!!! 

Brittney W 

on BBB

3 years ago

All they want is to lock you in and have you pay for something you dont need. I became a member because as a single mom, it was time for me to get back in the workforce after the pandemic. I had to subscribe just to search for decent caregivers. After giving it two months, I realized I was wasting my money and I was able to find a local caregiver. I attempted serveral times to cancel my membership, and continued to be charged. I finally spoke to someone after noticing another charge (after I went back in to double check my c... read more

James S 

on BBB

3 years ago

They charged us for a recurring annual subscription that we canceled nearly a year ago and when contacted only gave us a partial refund despite the fact we had not used the service since early 2021 (it's now April 2022) (and canceled it, despite their claim to the contrary). 

Roy R 

on BBB

3 years ago

This site is a complete scam. I reached an agreement with a caregiver and paid the $59 background check. The person didnt show up to work as agreed and when I left a negative review on their profile care.com removed it which leads me to believe the site doesnt represent their providers accurately and is misleading the public for monetary gain. 

bobbie A 

on BBB

3 years ago

I signed up for month - thinking my access is only for that- they have been charging me for the past year!!!!! customer service is awful. The lady had script to read off of. There were no supervisors available. The *** of the company has his "message" option blocked on linkedin probably because he was getting way too many complaints for the awful service. Shame on them 

Shantel G 

on BBB

3 years ago

I have been trying to cancel. I have no income and I never hired any one!!! I keep being charged and they tell me I must continue to pay. I went to try to log into my account and now my account is working to log on. this is not okay. I am negative in my account I dont need care.com worst choice to sign up.