Care.com

Shantel G 

on BBB

3 years ago

I have been trying to cancel. I have no income and I never hired any one!!! I keep being charged and they tell me I must continue to pay. I went to try to log into my account and now my account is working to log on. this is not okay. I am negative in my account I dont need care.com worst choice to sign up. 

L. G. 

on BBB

3 years ago

Zero stars. This company should be out of business. It makes me sick to my stomach every time I see an ad on TV. It's incredibly poorly run and has zero integrity. Many of the nanny's are awful and can't be trusted. I would not use it to hire anyone for any thing. 

Tracey B 

on BBB

3 years ago

I cant believe after being a member for approximately 7 yrs you discover I do not meet the guidelines for member eligibility and you can not give me an explanation. I would like to be reinstated as a member because I feel like my account was closed over false allegations thats not being explained to me. If you refuse to reinstate me as a member I will file a complaint with the BBB. 

Genna M 

on BBB

3 years ago

I use care.com as a recruiter for a nanny agency and I used it when I was sitter, so I saw both sides. Their customer service is very unresponsive and responses are vague. There is no possibility of a refund when some part of the site is down and I cannot access my account. Care.com creates profoundly unrealistic ideas about cost of nannies, and expectations parents should have as employers. I read job posts that were illegal or discriminatory, such as "we are not interested in hiring a nanny who is pregnant or planning to s... read more

Erica s 

on BBB

3 years ago

This website in general, has a good concept of being a hub that connects caregivers with possible employers. We found several good contacts out of the couple of weeks we had an ad listed. The reason I am giving them a bad review is that the billing practices are unethical. They lure you in with a "free basic membership" which you can do nothing with but see caregivers, not communicate with them. For joining the "advanced" membership level you can message caregivers and pay extra for background checks, etc. Care.com states th... read more

Susan G. 

on BBB

3 years ago

Care.com is the worst at helping the people who are those looking for work. I have messaged them eight times in 17 days with no response whatsoever. I even went to their Care.com LinkedIn acct and posted a couple comments on a post they made, hoping theyd see my request for help and even all the workers and top executives could see this comment I made because they all liked the post Care made. Low and behold, even that didnt get anyones attention- EVEN ***************** their CEO didnt reach out to me or have someone to as h... read more

Su R 

on BBB

3 years ago

There is NO **************** of any kind. ********************** claims to have a live chat and email returns. I have tried both of these methods many, many times. There is no response. 

Su W 

on BBB

3 years ago

Fraudulent billing practices. Billed my credit card without consent not just for yearly membership but also a $45 every month for no reason. It was nit on billing activity. No receipt was sent. It is impossible to get in touch with someone. 

Mark B 

on BBB

3 years ago

Horrible company. I signed up for free service to view caregivers for my wife who had a stroke. None of the caregivers profiles that responded to my free job posting looked acceptable to me. I found a caregiver thru my church. Unbeknownst to me, I was upgraded to a premium membership. I was never emailed or contacted in any way that my free posting converted to a premium membership. I called their customer service number to no avail. I have never used any of their services other than post a free job which has resulted in the... read more